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BlueberrieSmoothie's avatar
BlueberrieSmoothie
Retired Support
1 year ago

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app.

The team is working on identifying and fixing the root cause of this issue, and right now the investigation shows that this is likely related to Hardware Accelerated GPU Scheduling being enabled when using certain Nvidia GPUs.

If you're having this issue, there is a workaround In the meantime! You can prevent this happening by disabling the Hardware Accelerated GPU Scheduling feature. To do so, follow these instructions.

If you need any further help or have noticed other bugs around Steam VR, please comment below. Let me know if you have any questions!

15 Replies

  • This fits the timeline as to when my husband's Quest 2 started disconnecting after a few minutes of play time no matter method (wired, Steamlink, Virtual Desktop, Airlink).    It was fine 2 months ago, but he can barely stay in an app before it closes and it attempts to kick back to SteamVR.

  • Tried this on his machine just now with AirLink.   Still crashed about 5 minutes into Synth Riders.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey there AmeliaFaust

       

      We'd like to try and help you with your husband's Quest 2 issue. 

       

      Please could you send us a private message so we can investigate?

      Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

  • So im having a similiar issue on my quest 3.  I load steam vr on my computer, and headset.. i have the liv app running. I start to capture mixed reality on beat saber and a min in im getting kicked out. Specs on computer are great,everything works for a few seconds and then it stutters then constantly tries to get the stream back up but cant.any help would be awesome,been at it for days.

  • Dash? As in the horrendously outdated, late-2010s Meta/Oculus button menu thing that surprisingly still works as a virtual desktop? Something like the issue described here happened to me recently.

    Dash completely stopped responding to the Meta/Oculus button after I had opened it multiple times with SteamVR running simultaneously. I noticed the system becoming briefly unresponsive each time, up to the point I could no longer open the menu.

    Additionally, after closing SteamVR, I was still unable to call the Dash menu during Quest Link apps and could not interact with some of the Dash UI elements when no app was running.

    I currently have no logs or useful information related to this incident, and I've yet to encounter or reproduce the issue again to consider it an actual problem for me. I will update my reply if this changes.

    If it helps, my graphics card is an "MSI GeForce RTX 3060 VENTUS 2X 12G OC".

  • Hey, thanks for sharing this info! It’s great that the team is already working on a fix. Disabling Hardware Accelerated GPU Scheduling seems like a solid workaround for now. Hopefully, that helps most users who are facing the issue. If anyone's looking for a fun distraction while waiting for the fix, I’ve been getting into 

  • Thank a lot . I struggled to solve this annoying problem for a couple of weeks. Now I am relieved.

    This works.

  • Frank.c.m's avatar
    Frank.c.m
    Honored Guest

    Hello, I would like to know if this issue would be resolved in DCS when not running through Steam. In my case, I have the Quest 3 in developer mode, performed a clean installation W11, connected my Quest via cable, and upon launching DCS, it crashes, losing the monitor signals. I have an RTX 3080 and an I9 14900K with 64GB DDR5. Thank you in advance.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey there Frank.c.m

       

      Thank you for bringing this issue of your game crashing to our attention, we would love to help you out with this! 

       

      We would definitely recommend updating your drivers, just to ensure they are all up to date.

       

      As well as this, we encourage you to try a repair of the Meta Link app. 

       

      Could you also please confirm to us if this happens in every game, or just Digital Combat Simulator World? 

       

      We look forward to hearing back from you! 

      • Frank.c.m's avatar
        Frank.c.m
        Honored Guest

        Hello, thank you for your response. I’d like to inform you that all drivers are up to date. The graphics card is on its latest version, 566.36 (RTX 3080), and the Meta app is also updated. The headset is on version V72. Regarding other games, I cannot provide information since I only use DCS through Quest Link. Thank you.

  • Frank.c.m's avatar
    Frank.c.m
    Honored Guest

    Hello, I can assure you that this is not an issue with the application, as I have colleagues who are using the exact same application with the Quest 3 headset

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Thank you for getting back to us, Frank.c.m

       

      Unfortunately, when it comes to software such as this, sometimes a bug within a game or a software error does not have to affect your colleagues for it to be affecting you. 

       

      We would like to rule this possibility out so we can provide you with accurate support, and find you a solution quicker. Please try launching another application and let us know how you get on!

       

      Thank you! 

  • The Meta Quest 3S is a more affordable version of the Meta Quest 3, designed to be more accessible to budget-conscious VR users. While it shares the same powerful Snapdragon XR2 Gen 2 processor and 8GB of RAM as its higher-end sibling, the Quest 3S features a lower-resolution display and utilizes the Fresnel lens system from the Quest 2. This can result in a less immersive visual experience compared to the Quest 3, with potential for noticeable pixelation and reduced clarity, especially at the edges of the field of view. Additionally, the Fresnel lenses may contribute to a slightly thicker and less comfortable fit compared to the Quest 3's pancake lenses. However, the Quest 3S still offers a compelling entry point into the world of VR, providing access to a wide range of immersive experiences at a more budget-friendly price.