Forum Discussion

Mooxii3's avatar
Mooxii3
Honored Guest
19 days ago

Lost all purchased apps after upgrading from Quest 2 to Quest 3 — purchase history missing

Hello,

I’m having a serious issue with my Meta account and I hope someone from support can help.

What happened:

I previously owned a Quest 2 (around 2022) and I had three or more paid apps installed on it. (Beat Saber, LesMills, Population: One...)

I recently bought a Quest 3 (2025), logged in with what I believe is the same account, and noticed that:

  • My Library is completely empty
  • I cannot reinstall any of my previous apps
  • The Purchase History says I have no purchases, which is incorrect
  • Even apps I 100% bought in the past do not appear as “Owned”

 

Important detail:

The apps were definitely purchased, not free trials or demos.

What I’ve checked:

  • I made sure I’m using the same Meta account I used on the Quest 2
  • I checked the Meta app → Menu → Settings → Purchase History, and it’s empty
  • I rebooted and synced the headset
  • I checked for multiple accounts (Meta / Facebook / Oculus)
  • My old Oculus account was migrated properly to a Meta Account in 2023 which is this one

Possible causes I’m worried about:

  • Whether my purchases are stuck on an older identity or unlinkable profile
  • Whether something went wrong during the migration period

What I need:

I would appreciate help from support to

  1. Verify which purchases are attached to my account
  2. Recover my missing Quest app licenses if possible
  3. Confirm whether a migration issue may have caused my purchases to disappear

 

I can provide:

  • The email of my account
  • Serial numbers (Quest 2 and Quest 3)
  • Dates / approximate time of purchases
  • Any additional information needed

Thank you in advance. I really hope this can be resolved — I invested money into these apps and would like to access them again on my new headset.

games
games and apps
Meta Quest 2
Meta Quest 3

13 Replies

  • Maccyb123's avatar
    Maccyb123
    Trustee
    18 days ago

    That's not good but I'm sure you'll get them back. What caused it is another question. Trying to think of some possibilities and I can think of just one thing. Is your old Quest 2 still on your device list in your Horizon app? Maybe the apps are still associated with that device and it's why you can't see them? If you still have the Q2, check if you can see the apps. If you don't, remove the device and make sure you have added the new Quest 3 to the device list in the Horizon app. Good luck and enjoy your new headset! 

    • Choleni's avatar
      Choleni
      MVP
      18 days ago
      Maccyb123 wrote:

      Maybe the apps are still associated with that device and it's why you can't see them?

      I don't think, that's the problem.....games are never associated to a device but to your account. There are many people with more than one Quest.😉

      • Maccyb123's avatar
        Maccyb123
        Trustee
        18 days ago

        That's true.  When Mooxii said the same account was used, it was the only thing I could think of. 🙂

  • Choleni's avatar
    Choleni
    MVP
    18 days ago

    Hi Mooxii3​ 🙂

    All I can think of is....... for some reason, it's not the same account that you used for Q2.🤷‍♀️

    Can you see your purchases here?

    https://secure.oculus.com/my/orders/

    I think, best is to contact support, they can help you to sort that out.

    You can do that via email, chat or WhatsApp here:

    Get Support

    Good luck🤞

     

  • Mooxii3's avatar
    Mooxii3
    Honored Guest
    12 days ago

    Hi Maccyb123 and Choleni, thanks both for the quick help! 🙏

    I checked my devices in the Meta/Horizon app — the Quest 2 does not appears there anymore, I factory resetted it before selling it. The Quest 3 does appears. I also verified that the games don’t show up on either device, so it doesn’t seem tied to the hardware unfortunately.

    I also checked the purchase history page you shared (https://secure.oculus.com/my/orders/), but it’s completely empty on my end — which is definitely not correct since I bought several apps on the Quest 2 (Beat Saber, Les Mills, Population: One, etc.).

    At this point I also suspect the issue might be related to the Meta account migration, as you mentioned — maybe my purchases are still linked to the older identity somehow.

    The good news is I found the receipt for the purchases and they are linked to the same email address of my Meta Horizon account! Hopefully this will be helpful!

    I’ve reached out to support with all the details, so I’m hoping they can recover my app licenses and confirm what happened. 🤞

    Really appreciate your help and the suggestions! I’ll update the thread if I get a resolution in case anyone else runs into the same problem.

    • Maccyb123's avatar
      Maccyb123
      Trustee
      12 days ago

      Good luck and please do let us know. 🤞🤞🤞🤞🤞🤞

    • Choleni's avatar
      Choleni
      MVP
      12 days ago
      Mooxii3 wrote:

      The good news is I found the receipt for the purchases and they are linked to the same email address of my Meta Horizon account! Hopefully this will be helpful!

      That sounds like there will be a happy end..... it worked for other users.

      Good luck Mooxii3​ 🤞🙂

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        11 days ago

        Hi there Mooxii3,

         

        We are just wanting to check in with you and inquiring if you are still experiencing issues with the purchases you've made with your Meta account. If so, then please send us a private message, so we can look further into things for you.

         

        Looking forward to hearing from you!  

    • steve_40's avatar
      steve_40
      Expert Trustee
      12 days ago

      I also checked the purchase history page you shared (https://secure.oculus.com/my/orders/), but it’s completely empty on my end — which is definitely not correct since I bought several apps on the Quest 2 (Beat Saber, Les Mills, Population: One, etc.).

      The default filter on this page is "Last 3 months". You need to change the filter to "Any time".

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    12 days ago

    Hi Mooxii3 

     

    We can see that you are experiencing an issue regarding your purchase history that is missing. We would love to help out! 

     

    For us to investigate this issue, could you please reach out to us via private message?

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hearing from you!