That's not good but I'm sure you'll get them back. What caused it is another question. Trying to think of some possibilities and I can think of just one thing. Is your old Quest 2 still on your device list in your Horizon app? Maybe the apps are still associated with that device and it's why you can't see them? If you still have the Q2, check if you can see the apps. If you don't, remove the device and make sure you have added the new Quest 3 to the device list in the Horizon app. Good luck and enjoy your new headset!
Maybe the apps are still associated with that device and it's why you can't see them?
I don't think, that's the problem.....games are never associated to a device but to your account. There are many people with more than one Quest.😉
That's true. When Mooxii said the same account was used, it was the only thing I could think of. 🙂
Maccyb123 another thing came to my my mind......
If he haven't used his Quest since 2022, the account might have been closed because of no activity.
In that case, even if he use the same account details - email, username etc. - for setting up the Q3, it's actually a new account with nothing on it.
He has to speak with support to sort that out.
