Hi Maccyb123 and Choleni, thanks both for the quick help! 🙏
I checked my devices in the Meta/Horizon app — the Quest 2 does not appears there anymore, I factory resetted it before selling it. The Quest 3 does appears. I also verified that the games don’t show up on either device, so it doesn’t seem tied to the hardware unfortunately.
I also checked the purchase history page you shared (https://secure.oculus.com/my/orders/), but it’s completely empty on my end — which is definitely not correct since I bought several apps on the Quest 2 (Beat Saber, Les Mills, Population: One, etc.).
At this point I also suspect the issue might be related to the Meta account migration, as you mentioned — maybe my purchases are still linked to the older identity somehow.
The good news is I found the receipt for the purchases and they are linked to the same email address of my Meta Horizon account! Hopefully this will be helpful!
I’ve reached out to support with all the details, so I’m hoping they can recover my app licenses and confirm what happened. 🤞
Really appreciate your help and the suggestions! I’ll update the thread if I get a resolution in case anyone else runs into the same problem.
Good luck and please do let us know. 🤞🤞🤞🤞🤞🤞
The good news is I found the receipt for the purchases and they are linked to the same email address of my Meta Horizon account! Hopefully this will be helpful!
That sounds like there will be a happy end..... it worked for other users.
Good luck Mooxii3 🤞🙂
Hi there Mooxii3,
We are just wanting to check in with you and inquiring if you are still experiencing issues with the purchases you've made with your Meta account. If so, then please send us a private message, so we can look further into things for you.
Looking forward to hearing from you!
I also checked the purchase history page you shared (https://secure.oculus.com/my/orders/), but it’s completely empty on my end — which is definitely not correct since I bought several apps on the Quest 2 (Beat Saber, Les Mills, Population: One, etc.).
The default filter on this page is "Last 3 months". You need to change the filter to "Any time".
