Forum Discussion

Mooxii3's avatar
Mooxii3
Honored Guest
6 months ago

Lost all purchased apps after upgrading from Quest 2 to Quest 3 — purchase history missing

Hello, I’m having a serious issue with my Meta account and I hope someone from support can help. What happened: I previously owned a Quest 2 (around 2022) and I had three or more paid apps install...
games
games and apps
Meta Quest 2
Meta Quest 3
Choleni's avatar
Choleni
MVP
6 months ago
Mooxii3 wrote:

The good news is I found the receipt for the purchases and they are linked to the same email address of my Meta Horizon account! Hopefully this will be helpful!

That sounds like there will be a happy end..... it worked for other users.

Good luck Mooxii3​ 🤞🙂

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
6 months ago

Hi there Mooxii3,

 

We are just wanting to check in with you and inquiring if you are still experiencing issues with the purchases you've made with your Meta account. If so, then please send us a private message, so we can look further into things for you.

 

Looking forward to hearing from you!