Forum Discussion

christiannoellaeno's avatar
christiannoellaeno
Honored Guest
15 days ago

Meta Customer Service

I’m currently in an email thread that’s ongoing 30+ emails because no individual service employee can assist me, and there’s no phone number for direct assistance. Each time an agent sees your case, they will simply ask for information that you’ve likely already given, send the email saying “we’d love to prioritize this ONCE we get the information” and it’s funny because the information is always in the email they are replying to. From such company like Meta, I’m so disappointed in the lack of customer service options. A simple problem requires the assistance of 20+ different agents all doing the same thing: nothing. 

8 Replies

  • christiannoellaeno's avatar
    christiannoellaeno
    Honored Guest
    15 days ago

    Just wait til an employee marks this case as solved with the solution message saying “please make your way towards Meta customer support!”. Don’t buy Meta products.

      • christiannoellaeno's avatar
        christiannoellaeno
        Honored Guest
        15 days ago

        Each time I contact customer service I’m given a new employee in which I have to provide them the same information given to the previous employee who passed my case on to never touch again. A phone number has been requested multiple times, along with a dedicated agent, however each agent seems to have been trained to send the same script and never touch the case again.

  • Zeltrax's avatar
    Zeltrax
    Protege
    15 days ago

    When I purchased a brand new headset, it arrived with a dead pixel. I immediately contacted support, but was surprised to learn they would only offer a refurbished replacement rather than a new, unused unit. In the end, I decided to return the headset to Amazon instead, as this was much faster than navigating support, which often seemed to rely on automated responses.

    Throughout my communication with support, I sent several detailed emails explaining my situation, but I repeatedly received the same generic replies, which made the process frustrating. Given the scale and resources of the company, I expected a more responsive and attentive customer support experience..

    • Maccyb123's avatar
      Maccyb123
      Superstar
      15 days ago

      Yes, normal practice is replacement headsets and controllers are refurbished units, though sending you a refurbished replacement for a brand new headset is really not acceptable if you were sending it back immediately. Sending it back to Amazon was the right thing to do. 

    • steve_40's avatar
      steve_40
      Superstar
      14 days ago

      Even if they send you a brand-new unit, Meta will refer to it as "refurbished". I got a "refurbished" Rift S a long time ago through warranty replacement, and I swear, that thing was pristine immaculate in the full original packaging. There's no way it was refurbished.