Forum Discussion

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there, 

     

    We understand you are encountering issues with Meta Horizon not launching. Here are a few steps to resolve the issue:

    Clearing app data and cache:
     

    - Locate the App: Open the universal menu on your Quest 3S (right controller, Meta button). Then go to the App Library to find Horizon Worlds.

     

    - Clear App Data: Hover over Horizon Worlds and select the three horizontal dots. Go to "Details" or "Storage," and find the option to clear app data or cache.

     

    - Restart the App: After clearing the app data, restart the app and try to launch Horizon Worlds again

    Checking storage space:
     

    Access Storage Settings: Open the universal menu (right controller, Meta button), then go to Quick Settings (clock icon), and then Settings (top right). Select "General" and then "Storage."

     

    Review Used Space: See how much space is being used by apps, media, and other files.

     

    Free Up Space: If your storage is nearly full, consider deleting unused apps, games, videos, screenshots, or cached data to free up space.
     

    If the issue continues, we’d be happy to take a closer look for you. Please feel free to send us a private message so we can assist you directly.


    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Have a lovely day!
     

  • Are you talking about the VR version in your headset or the mobile version in the Meta Horizon app?