Meta Horizon Worlds does not work on v79.1030 for Quest Pro

Hi BigSoulja! Thank you for bringing this issue to our attention. 

We know that experiencing any issues with our headset that prevent us from fully enjoying the VR world—especially our beloved Horizon World—is never ideal, so we want to fix this as quickly as possible!

We can see this has started after you updated your device to the new software, however we would like to leave you here some application troubleshooting steps that you can try in case that helps you resolve the issue:

• Restart the Headset
• Log out and back into the phone app
• Uninstall that application, restart the headset, and reinstall the application.

Also, as this issue initiated after the update, we would like for you to submit a bug report so that we can better understand the issue and review it with our team.

To report a bug from your Meta Quest.

1. Press Meta button / Oculus button on your right Touch controller to open the Navigator.
2. On the right, select Quick controls.
3. Select Report problem.
4. Select Include or Don't include to add complete logs and diagnostics.
5. Follow the instructions to submit your report.

In the meantime, if the new update is causing some problems, we would recommend that you unenroll from the PTC.

To remove yourself from Meta Quest PTC using the Meta Horizon mobile app:

1. On your phone, open the Meta Horizon app.
2. Tap Menu at the top of your Horizon Feed.
3. Tap Devices.
4. Select the headset you want to find to join Meta Quest PTC with.
5. Tap Headset settings, then tap Advanced settings.
6. Tap the toggle next to Public Test Channel to turn off Meta Quest PTC.

We appreciate you bringing this to our attention and helping our engineers determine the cause of the issue, please be sure to check back on the Forum frequently for any news and updates regarding this issue. If you have any other questions or concerns, please do not hesitate to reach back out to us, we are always more than happy to help our VR family!

Hi Meta Support Team! Thank you so much for getting back to me. 🙏

We know that receiving a response filled with copy-pasted generic troubleshooting steps - especially when it's an issue that’s already been widely reported and clearly tied to your latest update - is never ideal, so we want to acknowledge that we tried reading it anyway!

We understand this issue started after updating to the latest PTC version, and while we were hoping for insight or acknowledgment of the known bug, we were instead gifted a list of steps like:

- Restart the Headset

- Log out and back into the phone app

- Uninstall the app, restart the headset, reinstall the app

Truly cutting-edge techniques here! These steps are especially useful for addressing a repeatable, software-level problem introduced by a specific version update. We’re sure rebooting and reinstalling will magically rewrite code.

Now, because this issue began right after a new firmware update and has been echoed by others, we’d love for you to maybe also submit a bug report to your own team, just in case they’re still unaware of their own changes. But yes, I’ve already submitted one through the steps you listed - multiple times, in fact.

Oh! And suggesting to leave the PTC program as a workaround? Genius! Because nothing says “we value testers” quite like recommending they abandon the test as soon as something breaks. That’s how progress works!

To summarize:

- Issue? Still broken.

- Steps? Already tried them.

- Helpfulness? Hovering somewhere between “vague reassurance” and “good luck with that.”

- Confidence in resolution? We'll circle back after the next lunar eclipse.

...I’ll continue checking the forums for actual updates, and in the meantime, if there's a support script update that involves actually acknowledging confirmed bugs instead of treating them like user error, please feel free to reach back out.

Warm regards from your increasingly skeptical VR family,

BigSoulja

I have the same problem with my quest pro, uninstalling would be nice but they forget the integrated words into the OS for some stupid reason and you cant uninstall it, way to go meta.

Is this issue just not going to get fixed? Meta Horizon Worlds is still completely broken on the Quest Pro. You cannot play it at all. I am now on v79.1039, full build number is:

5092736.10270.340

Opening the game only progresses to the initial loading screen, then it just gets stuck/frozen on a solid blue screen. The Meta OS UI is still fine/functional but the Horizon Worlds application itself is completely frozen.

Maybe it time to file a LAWSUIT against META considering what we paid for the META QUEST PRO! Their promise of support is an outright FAIL and  they need to be held accountable.

Cmon man!!! None of these suggestions work. NONE! How about a logical update that will. META is actually making the META VR  concept a blatant fail by neglecting your most expensive headset  and rendering it to be a useless piece of junk in you very own  Horizons World. How absolutely ridiculous considering the fact that you'll probably be as negligent in any of your future VR Headsets. This lack of insight will cost META dearly once META'S all time low level of technical negligence hits the main media.