Forum Discussion

Brendibird's avatar
Brendibird
Honored Guest
5 days ago

Meta Quest 3 sending erroneous notifications every 2 hours.

For the last several days I have been getting erroneous notifications in my Meta Horizon app that my son has started playing on his Meta Quest. They come through every 2 hours like clockwork and I know he’s not playing on it because I have his Quest next to me on my desk and I’m physically looking at him doing something else. He’s also not signed in on any other device. And it’s weird they keep coming through every 2 hours. I also have him set up for time limits and I can see he has used zero minutes of his time on the days I am getting these notifications. Anyone else experiencing this or know how to fix? I don’t want to shut off the notifications because I do like receiving them when they actually are working appropriately. 

 

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 days ago

    Hi Brendibird,

     

    This is certainly a strange case of phantom notifications, we would like to put a stop to it for you to as we know it can be a bit annoying receiving unnecessary notifications every 2 hours. 

     

    Could we please ask that you submit a bug report so that our engineers can investigate further? 

     

    • Open the Meta AI app.
    • Tap your profile picture in the top right.
    • Tap Help & support.
    • Tap Submit a report.
    • Describe your issue.
    • Select the category that best matches your issue and add any screen shots by tapping Add images.
    • Tap Next.
    • From here, you can choose to share your diagnostics.
    • Tap Share and send report to share your diagnostics and send your report or, tap Don't share and send report to send your report without sharing your diagnostics.

     

    Once you've submitted your report, you can check your notifications for updates on your report.

     

    If after this your issue is still persisting or there is anything else you require help with please feel free to get in touch with our Support Team who are here to help 24/7. 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.