Forum Discussion

pepperedribs's avatar
pepperedribs
Honored Guest
1 month ago

Meta Quest is stuck in an update pop up and the Menu won't open no matter what.

Device: Meta Quest 2.

Device Info:

  • Serial Number:1WMHHA63LJ2116
  • Boot Slot:A
  • Secure Boot:Yes
  • Lock State:Locked
  • Build Variant: User
  • Model Revision: Hollywood (DVT)
  • RAM Size (MB):6093 (3 Partitions)

Description: I remember it happening around the late night on the 6th of December 2025. I was inside of VRChat at the time, when my headset suddenly reset and booted back up with an update. 

I spawn in the Horizon Central Environment, It showed me this "Welcome To Passthrough" popup, I click through the pages and close it, but then I realize I can't open my menu, and the popup from before, it just keeps showing up again. I also notice that when I go to the Power Down Menu, I can see a portal and a mirror that don't show up with the "Welcome To Passthrough" section. I don't know if anyone else is having such an issue, then, or now. 

I have Tried a Couple Troubleshooting methods to get out of this, but to no avail.

  • Hold the power button for about a minute.
  • Hold The Power Button and the Volume Down Button and Select Boot Device.

All I want to do is get my device out of this infinite loop.

 

bootup
Headset
Hub
loop stuck
Looping
menu
Meta Quest 2
Update

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi there.

     

    We know your headset getting stuck trying to update isn't ideal, so we'd like to help you out!

     

    You've already tried a few troubleshooting steps, and we really appreciate it! At this point, we'd love for you to get in touch with our email support team so we can complete some deeper troubleshooting steps to get this issue resolved for you.

    • pepperedribs's avatar
      pepperedribs
      Honored Guest
      1 month ago

      Hello. Yes. I would appreciate being able to get in touch with email support to see if they can solve this issue of mine.

  • nobleauraz's avatar
    nobleauraz
    Honored Guest
    1 month ago

    Thanks for the response and the clarification. I’ve already tried the basic troubleshooting steps mentioned, but unfortunately the headset is still stuck in the update loop and the menu remains inaccessible.

    I’ll go ahead and contact the Meta Quest support team using the official support page to proceed with deeper troubleshooting. Hopefully they can help resolve this issue or advise on next steps.