Meta Quest Link app unable to start process
PC with Windows 10
1 went to Meta's website
2 downloaded the app
3 double clicked it
4 this Error came out
really have no idea how to solve it, please help
Forum Discussion
15 Replies
Hi there,
Thanks for posting into our forum. We can see you're having some issues opening the Meta Quest Link app, and we'd like to try and help! So to start with, we'd like you to try repairing the app with these steps:
- Download and run the Meta Quest Link app installation software
- You will see a screen which says, "Already Installed"
- Click the "Repair" option and confirm again on the next screen
Please give this a try and let us know how it goes for you!
Hello MetaQuestSupport,
Thank you for replying. Unfortunately I did not see a screen which says "Already Installed". Instead, I saw an error box that says unable to start process, just like the picture shown. please help, thank you!
Hey again aaronicetea1997,
Thank you for the confirmation around this.
Could we please request you to reach us directly via PMs so that we're able to gather more details around this and provide the best assistance to get you back on PCVR?
- Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
- Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
I HAVE HAD EXACTLY THE SAME THING DID YOU MANAGE TO FIX IT ?
Same here, wont install. rebooted, redownloaded, turned off anti virus and firewall after reboot. to much hassle, think im gonna return the oculus. Bummer
Have anybody found a way to solve this error. Having same problem on windows 11
Make sure you have downloaded the correct file.
Reboot your PC, then install the Oculus software you downloaded.
If it still gives the error, try booting into Windows safe mode then try installing again.
If it still won't install, are you using any 3rd-party virus scanners that might be blocking the app?
UPDATE: a user on Reddit had some vague issue with a space character in their Windows user folder name. SO TRY SAVING AND RUNNING THE FILE FROM A DIFFERENT FOLDER, MAYBE ONE THAT HAS NO SPACES OR ODD CHARACTERS IN THE NAME.
My main account on Windows 10 had been renamed (from Joe Bloggs to just Joe) and this meant that file structures did indeed have the cursed SPACE in the folder name
Has anyone found any other solutions to this? I've tried restarting and running it from root c:. and running from safe mode.
Make sure you are running it as administrator.
I actually missed the "Show more" drop down under the original post. If anyone's looking make sure you click it if you missed it like me. Creating a new local account worked.
However. when I tried doing so through the "Other users" section of windows settings I got a "something went wrong" error when clicking on "I don't have this person's sign in information" link to create a local account. To solve this, hit win + r to open the run dialog and type "netplwiz" without the quotes. You should be able to add a new user through there.
