Forum Discussion

metaACC39's avatar
metaACC39
Honored Guest
6 months ago

Missing Gift Codes for Recent Purchases - [I AM CAT] (Purchased Twice)

Dear Meta Quest Support Team,

I am writing to report an issue with recent gift code purchases from the Meta Quest Store.

I have purchased the game [I AM CAT]twice as a gift, but I have not received the gift codes via email for either purchase. I have checked all my email folders, including spam/junk, for both associated email addresses, and the codes are not present.

I have received the purchase invoices/receipts for both transactions, confirming the purchases went through successfully.

Could you please investigate why these gift codes were not sent and provide me with the missing codes, or advise on how I can retrieve them from my purchase history?

Thank you for your assistance.

Sincerely,

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi there,

     

    Thanks for posting into our forum. We see you're having problems with not getting your codes sent out through email, and we'd like to look into this! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you!