Most Recent Software Update Issues

I installed the most recent software update on my Meta Quest 2 headset. The confusing and frustrating issue I encountered was that several worlds were automatically installed into storage and saved in my library without my authorization. This occurred immediately after I completed the software update.

The prompt in the Worlds section of the library says something along the lines of “The Worlds you save can be found here” or “The Worlds you save are found here.” (Note: I have never seen, played, nor saved those worlds.) The final line of the prompt states, “You can remove them whenever you want.” However, after reading the prompt, I found no option to remove these worlds from the library.

Another issue I experienced after this update is that, according to both the Meta Horizon app and my Quest 2, there appears to be a game listed as if I had purchased it—when, in fact, I did not. The purchase was made without my permission or authorization. This game has remained in my account for about a year since the issue first occurred, and there is still no option to permanently erase it from my account, my Quest 2’s storage, or the Meta Horizon app’s purchase records. This situation has made me feel uncomfortable and concerned about my account’s privacy and security. It seems to have been an unauthorized purchase possibly caused by a software issue at the time; furthermore, the problem still persists.

One suggestion I would like to share is that for any free game, app, or world that is unused or deemed irrelevant or uninteresting to the user, there should be an option to erase it from the user’s account in the Meta Horizon app, which would then sync to Meta Quest headsets. From my perspective, this feature could improve personalized ads and content feeds within the app and the headsets, based on the data they collect. Consequently, this could enhance user satisfaction by providing more relevant and engaging content that the user genuinely enjoys.