Hi all,
Since nearly two weeks, it's impossible to run whatever application in my Meta Quest 3S.
Only the messages/calls are working.
I select app/games and doesn't start.
i select icons such parameters in the down bar and no one is starting. No one in task bar is unning after click on.
in research bar, if selected, the keyboard shows but then i click in buttoms but no one is writing.
Can you please help me?
Best regards
Hi there!
We understand you're experiencing issues starting games on your Meta Quest 3S, and we’d love to help you get back to gaming smoothly.
To look into this further, please reach out to us via private message. We’ll need to ask a few additional questions to better understand the situation and provide the right support. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We're eager to hear from you!
Thank you for your response.
Private message sent.
It seems an issue related to the profile.
Adding a second profile, the new one is correctly working.
The issue is related to my principal profile. How to fix it?
Thank you so much for your thoughtful feedback, we're really glad to hear that everything is working on your second profile! That’s a helpful clue, and it gives us a great starting point to understand what might be going on with your original profile.
We haven’t received your private message just yet, so we’ll keep an eye out for it. If it’s possible, could you try sending it again? Sometimes messages don’t come through as expected, and a quick resend can help. Once we receive it, we’ll continue the conversation there and do our best to get everything sorted for you.
Thanks again for your patience, we’re here to help!
