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Hamwren's avatar
Hamwren
Honored Guest
18 days ago

My Apps from Quest 2 didn't transfer to Quest 3

Hi,

 

I upgraded my Quest 2 to the Quest 3 last week but most of my apps and games did not transfer. I used my same email from my Quest 2 for my account in Quest 3. However, I did notice my username is just one word in my Quest 2 but although I use the same username in my Quest 3, there is a space in between the name that technically makes it a two word name now.

 

I am not sure if that makes a difference but how do I get help with this? I tried going onto the Meta Horizon site help section but I cannot progress far into it at all. It won't accept my Meta Quest 3 serial number no matter how I type it and it rejects my email name despite the fact that I am logged into the site with the same email.

 

I just want all my apps and games to show up in my new Quest 3 headset.When I go to the Meta Store, it still wants to charge me for the apps and games I already bought on my Quest 3. There is no option to redownload them. I don't want to pay another $25 for Super Hot.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    18 days ago

    Hey there, 

     

    We saw your post and wanted to lend a hand!

     

    Buying a new Meta Quest 3 is so exiting due to the fact that the Quest 3 headset is an amazing piece of technology, we would love to take a deeper look into this to get you back into the Metaverse so you can enjoy your favorite games on a better headset, all you need to do is reach out to us privately so we can gather the information needed so we can provide you with a tailored solution! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!