Forum Discussion
Goku2379gojo
2 years agoHonored Guest
When I do clear the app data it doesn’t work still and sometimes for some weird reason it sends me to the store page even though I have the game
MetaNinjaTurtle
2 years agoMeta Quest Support
Ah thanks for doing that, one final thing you could try is doing a Factory reset of your headset.
Though please make sure to backup your data by -> Turning on cloud backup allows you to save your device's app data and settings before you erase it.
Once you have done the above you can do the Factory Reset.
To perform a factory reset using your Meta Quest:
- Turn off your headset.
- Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen has loaded on your headset.
- Use the volume buttons on your headset to highlight Factory Reset and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
Please note:
- Performing a factory reset is irreversible and will remove all account information, downloaded games and content from your Meta Quest.
- Performing a factory reset won't remove content you've purchased or downloaded from your account.
Hope that helps! 🐢