Hello does anyone know why my oculus quest 2 won’t download games it says installed failed then when I click try again it does nothing I’ve tried everything but nothing works
Hey everyone! It seems a few of you are having issues with downloading games. Currently this is an issue we have seen and will receive any updates through this thread here. I hope this helps!
Games that won't install after you buy them can definitely be worrisome, so let's see what we can do to help out! If it won't install from your library, try opening up the game in the store, to see if you can prompt it to download that way. Make sure your headset has enough space to download and unpack the game files. Typically, it's best to have double the space of the game available. If the game is 3gb, make sure you have 6gb, for example.
If that doesn't work, we recommend restarting your router, and reconnecting your Wi-Fi in the headset after it reboots. If it still shoots back the install failed error, you may need to factory reset the headset, which will wipe it back to default settings. You'll need to re-setup the headset via the mobile app, and all of your games/apps will be available for re-install after signing in again. If you do end up needing to factory reset, be sure to backup your save files to the Oculus Cloud using the Cloud Backup feature.
Still no dice? Please reach out to us on our support channel to open up a ticket, and we'll get back to you to help troubleshoot more as soon as possible!
just factory reset my headset now it downloads for a bit then stops
Same this happened to me too and I don't like it
A bit troublesome ???? Your an idiot Get off your ass and fix the problem scumbag
I’ve tried multiple times to download and factory reset or restart headset but it still doesn’t want to download
are you on a 4g/5g connection? using a vpn has helped a lot of us, hopefully meta will get this fixed soon.
This is a recurring issue that as far as my research has shown, is only resolved by doing a full factory reset. This has happened to me 3 times, always after a big update. Clearly, this is an issue with the quest UI that the tech team is unable or unwilling to fix.
Resetting our headsets, re-downloading all our games, loosing any save data that isn't uploaded to the cloud and loosing any recordings or etc. that haven't been backed up is kind of a huge annoyance.
This is absurd. As fun as this unit has been, I’m going to move on to another device and PCVR. With Meta imploding, I have no confidence in reasonable support for the device anymore.
M a r k Z u c k a b e r g Quit worrying about scrounging for every penny you can earn and fix this problem lazy as the day is long
Did I say earn I definitely didn’t mean to say earn because you definitely don’t do that
I bought sport mode on my oculus and it did not show up in my libary
Howdy there, Crex7! We can see how this would be concerning, but don't worry, we'll be happy to assist you in getting this resolved. In order for us to see what occurred to your game, kindly shoot us a private message.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
I know why
it’s because the idiot that owns Facebook only cares about making money that’s all his kind ever care about
just bought a game and it won't download and I have plenty of space. Tried factory reset, restarting Internet etc etc
Will not be spending any more money on this rip off company and will be looking for a different VR headset.
Hi there Nick137338 and everyone else! We hope you are all having an excellent Thanksgiving so far! We know how important it is for our users to be able to download games with no issues, so we would love to take a deeper look into this matter. For us to better diagnose this issue, are the any updates available on the headset? Additionally, we know you mentioned performing a factory reset, but please go ahead and uninstall the mobile app from your phone and attempt another factory reset by following these steps:
Please keep in mind that factory resetting the device will wipe it completely clean, but you are able to turn on Cloud Backup by following the steps listed HERE. We hope this helps, but if not, please feel free to reach back out to us at any time! Have a legendary day and Gobble, Gobble!
Same thing with mine. I spent a lot of money on this crap. And none of them will install anymore. Plus Netflix does not work anymore. I've true reinstalling but nope. And how do I ensure the cloud has them to do a factory reset. This blows.
was this ever fixed? as a few of us are having this issue since v60. downloads start then stop, on both my headsets, on different wifi networks, link to another recent thread https://communityforums.atmeta.com/t5/Get-Help/asgards-wrath-2-wont-download/m-p/1116794#M252095
Our engineers are currently looking into this. However, it seems it started with v60 for this time around. You can stay up to date with anything on that thread!
I fixed this issue for myself by going in to the file destinations and finding folders where the games were attempting to be installed and deleting what appeared to be partially installed files. Hope it helps
I GOT SOLOUTION but it's not what you expect you might need a stuff animal....yeah first you'll need to got to settings and put you sleep timer on 4hour also put head tracker on 4hours after that start the download and put the head set onto the stuff animal this tricks the head set into thinking you are online the only catch is you must check yhe head set every four hours to make sure it don't go out I know you don't have to believe, e but it works and I feel obligated to help every body you struggle with this is a fix to use until meta get their stuff together but this is for people with no vpn
Hey there, @seg_2sweatybeast and bruh.560901. Download issues are never fun to deal with. Whether you bought a new game or just wanted to redownload an old one, we want it to be easy and seamless. With that being said, we would like to look into this for you. Please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you very soon.
Hi again, @seg_2sweatybeast and bruh.560901. We wanted to swing by again and see if you had been able to perform the steps we provided to send us a private message. We want to make sure that you get your issue resolved so we can get you back into the game. We hope to hear from you soon.
Hello Meta,
our purchased games start downloading and then stop and progress goes back to 0%
do you have any suggestions to fix this issue?
Hi Crypto31337! Thank you for reaching out to us today in regards to this issue. We understand how important this game is to you and we would love to help you keep playing. When your attempting to download any game title, please ensure you have enough available space. If the game is 3GB, make sure you have 6GB of space to complete the download. If that doesn't work we recommend restarting your router, and reconnecting your Wi-Fi in the headset after it reboots. If it still prompts that the install failed error, you may need to factory reset the headset, which will wipe the headset back to default settings. If you choose to go this route, please make sure you are able to turn on Cloud Backup by following the steps listed HERE. We hope this helps, but if not, please feel free to reach back out to us at any time! Have a legendary day!
hi are you in a 4g/5g connection? there seems to be a lot of us since v60 update have this issue, if so a factory reset will do nothing for you, the only work around that seems to help is sideloading a vpn, meta are supposedly looking into this but havnt heard anything recently.
Same here... Almost... I tried to turn on my headset one day and it said "ShellEnv keeps stopping." and then automatically restarting only to do it again. Then, after I factory reset my headset, I try to download a game, and it just... Doesn't. I press download, it seems normal, but as soon as it's about to start downloading, it just stops. It cancels itself. I really don't know what to do because no matter where I look, no one seems to be having the same problem as me.
