Forum Discussion

Gibberish125's avatar
Gibberish125
Honored Guest
2 years ago
Solved

"Not enough memory to run (game)"

When im playing games they crash and a pop up appears saying "not enough memory to run (Game)". So far this has happened in into the radius and blade and sorcery nomad, but i haven't played much of anything else recently. I have about 30 gb of storage left, so i don't know how to fix it or if its even a bug. 

download games
error message
Low Memory
Meta Quest 2
Quest 2
  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    1 year ago

    THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

    Hey guys! Since this thread doesn't seem to have too much activity on it, I'm going to go ahead and lock it from this point on. If you're still having trouble with not being able to download games due to a low memory error, there is another thread on the forums that is currently being looked into by the engineering teams. 

16 Replies

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there, Gibberish125. We can definitely understand how concerning memory issues can be, especially when they're stopping you mid-game and taking out of your VR experience. We'd be glad to help out however we can! Memory is separate from your storage, so while it's good that you have some free space still, it shouldn't be the cause of this. Which headset is it that you're using? Depending on your device, the recommended troubleshooting could be a bit different. Once we hear back from you we'll gladly do everything we can to get this resolved. We'll be looking forward to hearing back from you! 

    • Gibberish125's avatar
      Gibberish125
      Honored Guest
      2 years ago

      I’m on standalone Quest 2. It sometimes happens spontaneously but mostly only when something is being loaded, like a 3 star sized dungeon in blade and sorcery or loading into a new map in into the radius.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Thanks for getting back to us, Gibberish125. See if a factory reset would help out. Before performing a factory reset, make sure that your cloud backup settings are enabled. After this, follow the steps below to perform a factory reset on your Quest 2.

         

        From the Headset:

         

        • Power off the headset.
        • Press and hold volume down & Power.
        • This will boot into the USB Update Mode menu.
        • Press volume button to move selection, press power button to make the selection.
        • Navigate to Factory Reset and press the Power button.
        • The device should now begin the Factory Reset process.

        Let us know how it turns out! 

    • HollyChitt's avatar
      HollyChitt
      Explorer
      2 years ago

      The same thing that is happening to Gibberish125 is happening to me, my sister, my friends and others whom I have been meeting in games. We keep getting punted from the games like Demeo, pop1, verizon worlds etc with same message about not having enough memory to run games yet I have plenty of memory! Plus we keep getting frozen, black screens etc. It has to be a bug on your end if all of us have same issue? 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey there, HollyChitt. Thanks for reaching out and advising us of the error message you're getting about not having enough space while playing a VR game. We know how something like this can take all of the fun out of your VR time, and we want to help you out. Kindly note that the error message you're getting is the result of a V53 software update. To fix the issue, we recommend performing a factory default, but first, please do a cloud backup to save your data.

         

        To perform a factory reset using your phone:

        1. Open the Meta Quest app on your phone.
        2. Tap Devices in the bottom menu.
        3. Tap the headset connected to your phone.
        4. Tap Advanced Settings.
        5. Tap Factory Reset and then Reset.

        To perform a factory reset using the headset:

        1. Turn off your headset.
        2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
        3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
        4. Use the volume buttons on your headset to highlight Yes and press the power button.

        Afterward, please reboot the headset.

         

        To restart your headset:

        1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
        2. Select Restart. Your headset will turn off and then turn back on.

        If you're unable to restart your headset:

        1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
        2. Wait 30 seconds.
        3. Press and hold the power button until your headset turns back on.

        Please let us know how this goes and if you have any questions.

    • AJ_the_pers0n's avatar
      AJ_the_pers0n
      Honored Guest
      2 years ago

      I have a Quest 2 and it won’t even let me join the game. Very time I try to join it loads for a while then says “not enough memory” or something like that.  I still have a lot of storage left. I don’t know what the problem is.

  • AJ_the_pers0n's avatar
    AJ_the_pers0n
    Honored Guest
    2 years ago

    I have experience the same exact thing, but I still have a lot of storage. So I don’t know what the problem is. 

  • Rambone569's avatar
    Rambone569
    Honored Guest
    2 years ago

    Having the same issues with messages saying that my Quest 2 is out of memory and exits out of my game.  Playing VR chat.   My friend just got his Quest 2 two weeks ago or so and is having the same issue, so pretty much a fresh out of box headset fully updated.  I'm doing reddit searches and apparently the issue is not resolved by Factory Resets or clearing cached data from that app.  

    • AliceinVRworld's avatar
      AliceinVRworld
      Retired Support
      2 years ago

      Hey there! Thank you for letting us know! Our engineers are getting a better look at this already and we do have official thread about it here.

      I do recommend clearing your cache when you finish playing that way the next day it is cleared. Personally this has helped me while using VR chat as well.

      • Rambone569's avatar
        Rambone569
        Honored Guest
        2 years ago

        Thank you for pointing me to this link and it is good to know that it is currently being investigated.  

  • EriXon_Gaming's avatar
    EriXon_Gaming
    Honored Guest
    1 year ago

    I've been having the same problem with my Quest 3. It is happening with one certain game, Phoenix Taggers. I played Gorilla Tag and other games, but it never said that I have low memory.

    Is the game, or the system faulty? Please let me know.

    Thanks Meta.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Thank you for letting us know about the issue you are having. We would love for you to get back to playing your Meta Quest 3. We have found a solution for this issue and would like for you to try the following:

       

      1. Make sure the latest version is updated.
        • Go to your system settings and check your software update section.

      We also recommend that you submit a bug report; by doing this, we will send the necessary information over to our engineers so that they can take a look. 

  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    Retired Support
    1 year ago

    THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

    Hey guys! Since this thread doesn't seem to have too much activity on it, I'm going to go ahead and lock it from this point on. If you're still having trouble with not being able to download games due to a low memory error, there is another thread on the forums that is currently being looked into by the engineering teams.