Forum Discussion

bugsquish's avatar
bugsquish
Honored Guest
2 months ago

Oculus games missing in Meta desktop app

Hopefully someone can help as the support just sends me in circles. I have gone back to the desktop app after a while and all of my games are missing.  I bought a bunch of them from the Oculus store. I know there was a mess with requirements for oculus/facebook/meta accounts.  When I try to link my FB account it just says max meta accounts linked. I dont see a way to link the oculuis account.

6 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there bugsquish, we came across your post and wanted to offer some assistance.

     

    We understand that losing your games is not an ideal situation. Not to worry though, we'd be more than happy to look into this for you. 

     

    Would you mind sending us a private message so that we can gather some more information? To do this, go to our profile page or click here.

     

    Hope to hear from you soon!

  • not sure how to do this but can someone help me i have the same problem 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hello makem.171807,

       

      We understand how frustrating it can be to run into the same issues, and we truly appreciate you reaching out. We're here to help and would love to look into this further with you.

       

      To keep things secure and personal, could you please send us a private message? Just click on our name to visit our profile, then select “Send a Message.” (Make sure you're signed into the community first so the option appears.)

       

      Alternatively, if you prefer, our online support team is also available and ready to assist you, you can reach them via this link.

       

      We're looking forward to hearing from you and getting this sorted together

      • Mackem54's avatar
        Mackem54
        Honored Guest

        hi i do not know how to contact you when i try to send you an email it will not let me so dont know what to do ?

        ?