Forum Discussion

guitargirl78's avatar
guitargirl78
Honored Guest
5 years ago
Solved

Oculus Go not pairing with phone anymore

I bought my Oculus Go back in 2018 and been using it for sometime now. Suddenly today when I turned it on, it was stuck with showing the 3 dots. I did a factory reset on the headset. Uninstalled and ...
bluetooth
Bluetooth pairing issue Oculus Go
Go
pairing issues
  • TomCgcmfc's avatar
    TomCgcmfc
    3 years ago

    Update;

    I got a new Oculus iPhone app update today; ver 217.0

    I managed to connect the headset and chose to finish the setup (I had done a factory reset beforehand, which I now wish I had not done).  It was all a bit of a fiddle using the phone app to pair and select the wifi network and go though the safety vids, but it did finally work ok.

    I managed to download and test about 9 apps and they all seem to work ok (or ok given it's a Go, lol!).  The only feature I've lost is the Virtual Environments options.  Nothing shows up, even after a few restarts, and I just get a greyish void.  No real big deal.

MetaQuestSupport's avatar
MetaQuestSupport
Community Manager
3 years ago

Hey there CaptainGramica! We see you are needing assistance with connecting your headset again. We know that being unable to pair your Go headset can affect your VR experience, and we understand how important this headset is for you and just wanted to inform you that the Go is at their End of LIfe for support. However, our engineering team is aware of this issue and had rolled out a software update for the mobile app. Can you please attempt the following steps?

 

  1. Uninstall the mobile app.
  2. Clear your Bluetooth cache.
  3. Reboot your phone.
  4. Reboot your headset.
  5. Reinstall the mobile app.
  6. Repair the headset (steps provided here).

We hope this helps!

TomCgcmfc's avatar
TomCgcmfc
MVP
3 years ago

Tried all that and it still didn't pair.  The iPhone app version after uninstalling and reinstalling it again is the same as it was a week ago version 216.0

Bit of a waste of time.