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TheSecret1's avatar
TheSecret1
Honored Guest
1 month ago

Oculus Rift S stuck on Checking Sensors

Trying to setup Oculus Rift S on Win 10 computer.

Haven't used it for 2 years and have new PC.

When running setup it is stuck on Checking Sensors and won't progress.

Tried multiple USB ports.

Changed room, lighting, cleaned sensors etc.

Ensured Power Options correct.

Can't figure out how to submit a support ticket?

3 Replies

  • Hi TheSecret1​ 🙂

    Unfortunately, this is a pretty common issue, as you can see using the forum search.

    Search | Meta Community Forums

    Maybe you'll find something that helps.

    About a support ticket..... you can reach out to support via email, chat or WhatsApp

    HERE

    I hope you get it working....good luck🤞

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there TheSecret1,

     

    We noticed your post and we would love to lend a hand to help you get back into the Metaverse with us!

     

     So that we can try out some troubleshooting with you could you please send us a private message.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you soon!