Forum Discussion

GlowingFlamingo2674's avatar
GlowingFlamingo2674
Honored Guest
5 months ago

Parent-child account

Hi, this thing is so so confusing and complicated. I created under the same email an account for me (I don’t want it linked to my Facebook or instagram account) and my kid. So when I buy apps it doesn’t show under his account, but there is no way for me to log into my account from the headset to access apps (at least I don’t know how). So I have to buy again from his profile—I have to gift and send to his account. What am I doing wrong? The process cannot be so stupid, I must be doing something wrong.

Also, absolutely annoying that when they ask to use an app it takes hours and hours for the approval request to arrive. Can’t this be fixed? 

Good idea and cool apps but you need lots of improvements here. Can somebody help me pls? Ans can somebody refund me for the apps I was forced to buy twice? Thanks 

 

App Share Issues
ChildAccount
Meta Quest 3

1 Reply

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    Hi GlowingFlamingo2674​ 🙂

    GlowingFlamingo2674 wrote:

    So when I buy apps it doesn’t show under his account, but there is no way for me to log into my account from the headset to access apps (at least I don’t know how)

    How did you setup the headset? Are you the admin/device owner?

    Only the admin of the headset can share apps.

    If your child is the device owner, he can share apps from his account with another account on the headset, but it's not possible for you to share your games with him.

    So, if the Quest is setup this way, don't buy on your account, but just gift the game to your child. 

    For app refund look here:

    Refunds for apps and games purchased on Meta Horizon Store

    If this doesn't work, cobtact support here:

    Get support | Meta Store