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MascoteAlpha's avatar
MascoteAlpha
Honored Guest
13 days ago

Problem installing Meta Horizon.

I recently bought my Meta Quest 3s. I had the Meta Quest 2 a few years ago and didn't have this problem.

 

The problem is the installation of the Meta Horizon software to connect to the PC. When I run the setup, it installs normally, but after the installation and execution of the program, it performs a program integrity check. Then a "VR downloads" window starts opening (asking to select the default installation location for purchases). However, it closes immediately afterward and keeps opening and closing constantly.

 

Then the integrity check finishes, and it gives an error message: "service link inaccessible". However, the "VR downloads" window continues to open and close on its own.

 

Even after restarting the PC, the first thing the PC does, even before running the "Meta Horizon" app, is open the "VR downloads" window. The only way to stop this window from opening is by uninstalling Meta Horizon.

 

I've tried everything: repairing the program, installing it on another hard drive, restarting the PC.

 

I tried opening a support ticket with Meta. However, even after providing my device's serial number, the system itself claims that it cannot provide support for this device.

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1 Reply

  • steve_40's avatar
    steve_40
    Expert Consultant
    13 days ago

    If you are able to, with Link running on your PC, locate the Link tray icon on your Windows taskbar, right-click it and select Settings. Click the General tab. Scroll down to Library Locations. Click EDIT and add the folder where you want to save your PCVR game purchases.

    Default should be "C:\Program Files\Oculus\Software" or similar (maybe "Meta Horizon" not Oculus) for some users. Make sure Link is run as administrator and that the folder is accessible to the program and not restricted by Windows permissions.

    Also make sure none of the Link or game folders are being copied to One Drive, as that can confuse the software.