Forum Discussion

J0NESY86's avatar
J0NESY86
Honored Guest
5 months ago

Purchase trouble

Hi, when I go to buy a game or shiny rocks it’s says we notice something unusual and for security this request can’t be completed! Please visit help centre. It’s never done  this as I have bought gam...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
4 months ago

Hey there J0NESY86,

 

We want you to have the best possible VR experience and that includes being able to make purchases in the Metaverse. We really appreciate you informing us of the exact error message you receive when attempting to make a purchase or adding a different payment method.

 

For us to look further into your issue we would ask you to send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you soon! 

  • J0NESY86's avatar
    J0NESY86
    Honored Guest
    4 months ago

    Thank you I have messaged you. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hi J0NESY86,

       

      Thanks for the update. We have received your private message and we'll be in touch soon.

       

      We look forward to connecting with you soon!