Forum Discussion

Hitmanhepp's avatar
Hitmanhepp
Expert Protege
11 days ago

Quest pro no longer connects to the link app on pc

My quest pro and link app were working fine until I reinstalled windows and now it won't work, either wirelessly or by link cable. I've tried uninstalling and reinstalling the app and turning everything off and on multiple times. The app sees the headset and the headset gives me the option to enable the link but once I do I just get an endless bleu screen with 3 dots. 

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey Hitmanhepp!

     

    We came across your post and wanted to help you get back into the PCVR Metaverse!

     

    There are a few things you could try in order to get your Quest Pro connected to the Link app again:

    • Re-install your drivers:
    1. Manually run the Oculus Driver
    2. Close down the Meta Quest Link app 
    3. Press the Windows key + R to open the Run command 
    4. Enter C:\\Program Files\\Oculus\\Support\\oculus-drivers
    5. Open oculus-driver.exe 
    6. Relaunch the Meta Quest Link app and try to connect your headset again
    • Repair the Meta Quest Link app:
    1. Go to https://www.meta.com/quest/setup and click Download software
    2. Select Repair
    3. If Windows asks you if you are sure you want to open this file, click Yes
    4. If Windows Defender prompts Windows protected your PC, click More info, and then click Run anyway
    5. If your antivirus software restricts the file from opening, temporarily disable your AV and continue - please remember to re-enable your antivirus software once you have completed the repair
    6. Allow the repair process to run, download and install
    7. Launch the Meta Quest Link app

    If the above steps don't work, please get in touch with us privately in order for us to collect some Logs files to get to the root of the issue. You can get in touch with us privately by clicking our name, navigating to our page and selecting 'Send a Message'. 

     

    We look forward to having you back in the PCVR Metaverse!

     

     

  • Hitmanhepp's avatar
    Hitmanhepp
    Expert Protege

    I installed steam link and got that working then I tried the meta link PCVR app again and it worked this time. Not sure what happened but steam vr seemed to fix the link app

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey again Hitmanhepp!

       

      We're so glad to hear that you're back in the PCVR Metaverse - thanks for letting us know!

       

      Happy gaming - if you ever have any other questions or queries, you know where to find us!