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This has been the most frustrating experience I've ever had on any platform, I cant buy anything, tried multiple accounts to gift, tried vines and other networks, ive tried PC phone and quest headset...
Forum Discussion
What country are you people in? I'm not having any issue purchasing games, but I'm in Australia. I'm wondering if the issue is country-specific? I've been using PayPal.
steve_40 I don't think, it's a region thing.
The people with issues are in different countries... I also saw someone from Germany.
But I'm in Germany too and can buy without issues.....using PayPal or Quest cash.🤷♀️
steve_40 Choleni The problem might not be with Meta, it might be caused by security protocols by individual banks and credit card companies. I had the issue very briefly until I realised that making payments to foreign entities was blocked.......and who blocked it? I did and completely forgot I did it. 😂As soon as I switched it off I was fine.. Maybe this option is switched on by default with some banks in order to prevent fraud.
The problem occurs even with MetaQuest Cash
I bought a gift card through Amazon and successfully deposited it into my account.
But every time I try to use my Quest Cash balance, the same ridiculous error pops up.
I've been in contact with them via support and email for almost a month, the issue is not resolved and they haven't responded to me for a few days now.
Also, as I said in another thread, I asked a friend of mine in the UK and another in the UAE to try with a new account, but they both get the same error.
I've already created a new account and was able to make 2 successful purchases or my credit card, but then the same ridiculous error popped up again and I've never been able to make a purchase with this account again.
I think Meta should think about this...
I'm sorry to hear that. There seems to be no logic to this payment issue. Meta has a serious problem they need to fix urgently.
