Forum Discussion

Tonydaman167's avatar
Tonydaman167
Honored Guest
5 months ago

Teleportation bug I can’t stop

So yesterday I was just playing my games but all the sudden I teleported behind me and I’m looking the complete opposite direction, I tried to reset my boundary, adjusted my head piece and even tried cleaning the cameras but it just won’t stop , I’ve tried to update it but there’s no update and over time it’s only been getting worse and I can barely open and close games without it just spamming the bug please help if you know how to

 

bug
games and apps
Headset
Meta Quest
Meta Quest 2
quest 3

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey Tonydaman167, 

     

    Thank you for bringing this to our attention, and for letting us know what steps you have taken already. - As this is super helpful, Tony! 

    We want to have a look into this for you, as we can imagine this is definitely not a fun experience, especially as it is causing you to be unable to even open games. 

     

    First of all, we would really appreciate if you submitted a bug report of this to our engineers. 

    To submit a bug report from the Meta Horizon mobile app:

    1. On your phone, open the Meta Horizon app.
    2. Tap  Menu at the top of your Horizon Feed.
    3. Scroll down to Support, then tap Report an issue.
    4. Tap Report a problem, then type an explanation where prompted.
    5. Tap Send in the top right.

    We then recommend that you clear your boundary history: 

    (Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.)

    1. Press the Oculus/Meta logo on your right controller.
    2. Click on the clock on the left side of the universal menu.
    3. Select Settings.
    4. In the settings panel, select Boundary.
    5. Select 'Clear Boundary history'.
    6. Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu.

    Also! - Please remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)

     

    We hope you found this helpful! If you're still having trouble, please send us a DM, so that we can have a look further into this on your behalf!

    To send us a DM, you can click here. Next, click "Send a Message"! 

     

    (Please remember, you must be signed into the community first to send us a private message.)

     

    Have a great day, Tony! Hope all goes well.