Forum Discussion

PismoJay805's avatar
PismoJay805
Protege
1 month ago

Trying to add 2nd headset to app

Hey everyone, hope ya'll are having a great Sunday.

Mine has been filled with frustration and disappointment. 

Backstory:

I have had my Quest 2 since the beginning of the pandemic in 2020. Its been great!! Love the games and worlds. I have let my granddaughter use it, a little at 1st but more as she got older. Now she plays mine everyday. I decided to get her the new Quest 3S for Christmas. Ordered from Amazon on Black Friday. Just found out that she will be with her dads family on Christmas so I decided to give her the headset early, so she can play it from now until she goes with her dad. I set it all up by the book, created a child's account linked to mine, got her user name, made her avatar, everything. Even bought her 2 favorite games and installed them for her. 

The problem:

I have the Meta Horizon app  on my phone so I can cast to it and watch my granddaughter when she plays. I have tried to add her new headset to the app so I can  cast to it as well and it will not add, AT ALL. I have done everything the web and AI suggests, turn wifi off then on, same for the bluetooth, on both the headset and my phone. Several restarts, off then on. I even did 3 factory resets and tried from scratch. I get the same error every-time I try to connect it: THIS HEADSET IS ALREADY PAIRED TO A META ACCOUNT. 

 

Has anyone dealt with this? Any tips? Help me please

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi there PismoJay805,

     

    We came across your post and we would love to look into this with you, so we can get you and your granddaughter can enjoy some VR together.

     

    So that we can gather a few more details from you could you please send us a private message.

     

     Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you soon!

  • steve_40's avatar
    steve_40
    Consultant
    1 month ago

    I set it all up by the book, created a child's account linked to mine, got her user name, made her avatar, everything. Even bought her 2 favorite games and installed them for her. 

    But didn't you have to do all that through the Meta Horizon app on your phone, using your Meta account as the 'parent', already? So you shouldn't need to re-add the headset to the app again, that is why you get an error, it's already set up.

    If you look carefully at the Meta Horizon app on your phone, under devices, there should be a little chevron that you can press, and it will show both headsets for you to select.