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thedapperzaper's avatar
thedapperzaper
Honored Guest
3 years ago

Twd saints and sinners wont start

I got saints and sinners when it first came out, and it has worked fine until now. When I try to launch it, it shows a black screen with the saints and sinners logo with 3 dots underneath it. It stays like this for a few seconds, then I am returned to the oculus home. Does anyone know a fix for this? (I am on quest 2 and this does not happen with ant other apps)

21 Replies

  • WootM4ge's avatar
    WootM4ge
    Retired Support

    I'd recommend un-installing and re-installing the app to see if any change was made. If you're still experiencing the issue, please let me know and I can look into other potential solution! 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager

        Hey there, gamingraptor420! We want to get you into that game as soon as possible; it's on a whole new level, and we can't have you missing out on any of the action.

        • Restart the Headset
        • Log out and back into the phone app
        • Factory Reset  for the last option

        If this issue is still a problem and not fixed, here is a link to make a support ticket so our team can look further into it for you.

    • KING_2766's avatar
      KING_2766
      Honored Guest

      im having this problem and ive done everything including factory resetting but nothing worked

  • I found this out.. don’t know if you are still having this issue but it has to do with a failed update of a game because of storage or something

    • kesan19's avatar
      kesan19
      Honored Guest

      what do you mean failed update of a game because of storage

       

  • I domt know if this issue has been resolved. My walking dead game just sits on the loading screen and does not do anything else. This is the only game that does it and I've tried anything. I wasted money on this game that doesn't even work anymore. I've contact the developers of the game and they are giving me the run around. Any help on getting this game to work or getting a refund would be great! I bought this game back in January as well.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi there, Flysuperman98! We understand how frustrating it is when our favorite game doesn't work as expected, and we absolutely want to help get you back fighting zombies as soon as we can. 
       

      Since you've already reached out to the developer, as recommended above, we would like to confirm if you've completed a basic restart by: Uninstalling the game > Restarting the headset > Reinstalling the game.
       

      If this restart cycle doesn't help with the Walking Dead: Saints & Sinners game loading, we will want to collect some account information from you for additional review. You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi again, Flysuperman98! We just wanted to follow up with you on the issues you were having The Walking Dead game. Did you still need assistance with this matter? Talk to you soon! Have a great day!

  • I have the game and have never been able to get past the campfire scene after the tutorial without the game crashing. I have re installed and factory reset and it has been like this for years. Anyone know how to make it work on Meta 2?