Forum Discussion
I'd recommend un-installing and re-installing the app to see if any change was made. If you're still experiencing the issue, please let me know and I can look into other potential solution!
i did that but it did not work what do i do
- MetaStoreHelp3 years agoCommunity Manager
Hey there, gamingraptor420! We want to get you into that game as soon as possible; it's on a whole new level, and we can't have you missing out on any of the action.
- Restart the Headset
- Log out and back into the phone app
- Factory Reset for the last option
If this issue is still a problem and not fixed, here is a link to make a support ticket so our team can look further into it for you.
- MetaStoreHelp3 years agoCommunity Manager
Hey there gamingraptor420! We're just checking in on you to make sure you were able to get The Walking Dead: Saints & Sinners to work. We're eager to get you into the action, so please don't hesitate to contact us.
- kingcosmicseal86541 year agoHonored Guest
I’ve tried doing all 3 of those and it’s still not working what should I do? It’s my favorite game as I am a YouTuber for this game and I’m not able to play it
- MetaStoreHelp1 year agoCommunity Manager
Hey @kingcosmicseal8654! We would love to get you back in the game and get you back to enjoying VR! We completely understand how it can feel when you are not able to play your favorite game. Are you only experiencing this issue with this one game? Are you using Airlink or a Quest link to connect to a PC?
We look forward to hearing back from you and getting to the bottom of the issue!
- FoxGaming20232 years agoHonored Guest
When i press start new game on saints and sinners when the man finishes talking i get sent back to the oculus home page what do i do?
- MetaStoreHelp2 years agoCommunity Manager
Hey there, FoxGaming2023! We hate to hear that you've been having trouble with the Walking Dead game taking you back to the home page after starting up. We know how important it is to get right into your game when you use your headset. So let's see what we can do to help get into the game so you can take out those walkers!
- Could you please let us know if other games are showing a similar issue?
- Have you tried uninstalling and reinstalling the game?
- Have you tried performing a restart on your headset? This is different from a reset, and we would be happy to provide you with this link on how to do this.
- MetaStoreHelp2 years agoCommunity Manager
Hey there, FoxGaming2023! We just wanted to see if you still needed help with being able to play The Walking Dead: Saints and Sinners. If you do, and this is the only game causing issues, we recommend reaching out to the game developer for assistance. Once you reach out to them, they will have the tools needed to look into this issue further. We hope this information helps!
- pickledrick.20231 year agoHonored Guest
I pressed factor update and every single one of my games are here except the walking dead saints and sinners