Unable to make purchases
I keep getting this error when trying to make a purchase on my child’s account. He has quest cash available but unable to use it. Request Not Completed We noticed something unusual and, for your sec...
Forum Discussion
Hi mccallen10 🙂
Unfortunately, many users are facing this issue.
But not all accounts are affected, maybe you can use your account to gift the game to the child account. I know, this is not a satisfying solution🙁..... but at least your child could play the game.
Beside PMs....you can contact support via email, chat or WhatsApp HERE
I've been corresponding with them for about 10 - 20 days. It's been completely fruitless.
Yeah...... still; I will provide the link to support, hoping for either a miracle or that this can be resolved.
I think, Meta should hear/see the complains of their customer not only in the forum.
You see, I don't know why some accounts have this issue or how to solve it. So, the only thing I can do, is tell people to contact support and maybe use the workaround by using another account to gift the game to the main account..... which sometimes work and sometimes not🤷♀️
I'm so, so sorry for all the people☹️
I asked a friend in another country to do this for me, but he got the same error!
I created a new account myself with a different internet and system, I was only able to gift myself 2 games, then it stopped working again!
It's no use like this, Meta should fix this problem, what I see is that even Meta support is unable to solve this problem.