Forum Discussion

imperial.hutch's avatar
imperial.hutch
Explorer
2 years ago
Solved

Unable to Redeem Batman: Arkham Shadow with Meta Quest 3S Purchase

 

Hello,

I recently purchased the Meta Quest 3S 128GB (which includes Batman: Arkham Shadow and a 3-month trial of Meta Quest+) on October 23rd. However, I do not see the option to redeem the game, only the option to purchase it. I’ve checked my emails to see if there was a redemption link sent, but I haven’t received anything.

Could you please assist me with resolving this issue?

Thank you for your help.

games and apps
Meta Quest 3
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hi there,

    Thanks for getting in touch with the Meta Support Team, so that we can look into this issue further could you please send us a private message.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you soon!

  • imperial.hutch's avatar
    imperial.hutch
    2 years ago

    Hello,

    Yes, I still need assistance with redeeming the Batman: Arkham Shadow game that was included with my Meta Quest 3S purchase. I haven’t been able to access the redemption option, only the purchase option. Please let me know how we can proceed to resolve this.

    Thank you!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    No problem, would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you!

30 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hi there,

    Thanks for getting in touch with the Meta Support Team, so that we can look into this issue further could you please send us a private message.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you soon!

    • imperial.hutch's avatar
      imperial.hutch
      Explorer
      2 years ago

      Hello,

      Yes, I still need assistance with redeeming the Batman: Arkham Shadow game that was included with my Meta Quest 3S purchase. I haven’t been able to access the redemption option, only the purchase option. Please let me know how we can proceed to resolve this.

      Thank you!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        No problem, would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Looking forward to hearing from you!

    • Nicks929's avatar
      Nicks929
      Honored Guest
      12 months ago

      Good evening. I have the same issue. I was able to claim it with my wife's account when I first logged in a moment ago, and I had to reset the device because of log in issues. When I logged back in, the game was deleted, and it's not giving me any options to download it again, just to buy it again. I already claimed it on my wife's account, but it's not reflecting on her meta account online at all.

    • MAKEOUTHlLL's avatar
      MAKEOUTHlLL
      Honored Guest
      7 months ago

      I need help with the same problem just purchased the meta quest 3s and service but cannot redeem my Batman game it wants me to purchase it

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hi there,

     

    Just checking in to see if you still need support?

  • Sumeetganguly's avatar
    Sumeetganguly
    Honored Guest
    2 years ago

    Batman Arkham shDown bug in chapter 2 not being able to pull the grill because my right would not grab the grill while trying to falcone. Due to this, I am not able to progress. Please help me. 

  • MunkyVsRobot's avatar
    MunkyVsRobot
    Honored Guest
    12 months ago

    I am in the same boat, I just purchased a 3S and I cannot find where to redeem for the game.

  • Rowdoc's avatar
    Rowdoc
    Member
    12 months ago

    I have the same issue , no email, code or redeem option for Batman  (Q3 bought yesterday), I was able to redeem the Meta +  months via the app

  • Gslim96's avatar
    Gslim96
    Honored Guest
    11 months ago

    I also have been having the same issue.  I messaged as instructed and received your response requesting additional information.  Now, I'm told there is an unauthorized HTML in my message body and that I've reached my max amount of messages.  Please advise.

    • Gslim96's avatar
      Gslim96
      Honored Guest
      11 months ago

      Ok, now the message went through.  Apologies.

  • GeekFast's avatar
    GeekFast
    Honored Guest
    11 months ago

    Same issue. Going to buy it and try to get it refunded after this is resolved.

    • ramenandcereal's avatar
      ramenandcereal
      Honored Guest
      11 months ago

      Let us know if you get refunded as we are having the same issue.  Just got it for Christmas and no Batman to redeem.  Wants us to buy it.  

  • fuffy93's avatar
    fuffy93
    Honored Guest
    11 months ago

    Same issue here, anybody get it fixed? Just got it for Christmas and all it shows is to purchase it.

    • ramenandcereal's avatar
      ramenandcereal
      Honored Guest
      11 months ago

      Contact meta customer service via chat, they will ask you for the serial number and some information where you purchased it from.  Then once they look into it quickly they added the game to my account.  Oh they asked for a screen shot of the game where it shows it wants you to purchase it.