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jnelsonzon's avatar
jnelsonzon
Honored Guest
15 days ago

Updates broke my device cannot revert

After the last few updates meta quest 2 stopped playing videos in all of my vr apps and the stock player that is installed. Videos that are local on my meta quest 2 worked fine until the update I am unable to revert to older versions that did not break the device. This sucks. Deovr was able to stream from websites just fine and play local videos as well now I can hear them but have no video. If I am streaming I just get a forever load screen same in the stock player that came in the device. Tried a factory reset but it saved all of the settings and didn't really let me factory reset. Removing my info and removing all of the software and starting from scratch are two different things. 

I am able to play games but and go into your stupid universe but that is half of the experience. 

Issue one all videos that are streaming from websites "that worked fine!" not working all local videos "that worked fine!" not working

Issue two unable to actually remove the trash software that broke my device. I should have a list of updates when they came in and the ability to remove them one by one if I want. Get your crap together Meta. This all happened before Christmas you know how much money you lost from me not buying these for my family? Beyond frustrated customer after trying everything to fix your trash device...

4 Replies

  • steve_40's avatar
    steve_40
    Consultant
    15 days ago

    So did you come here just to vent and outsource responsibility, or to troubleshoot, as I don't want to waste my time.

    • jnelsonzon's avatar
      jnelsonzon
      Honored Guest
      15 days ago

      I would love to fix it but I also was venting a little, Not trying to waste anyones time but if meta developers would simply test the updates before releasing them we wouldn't have to troubleshoot. My biggest problem is with deovr it was working fine and then stopped i first tried clearing the cach then complete uninstall and reinstall then checked with other software that was also working and found the error was system wide. checked all of the permission they were set correctly checked to make sure the codecs were installed 264.hev etc looks like they are. So I'm am at a loss for what to do next 

      • steve_40's avatar
        steve_40
        Consultant
        15 days ago

        DeoVR is available as a PCVR version both on Steam and Meta PCVR store. Could you try the PCVR version with Link/Airlink or even SteamLink and see if it works. That would help determine if the problem might be on your network (eg. firewall problem etc) or if it is confined to your headset. The standalone DeoVR is working perfectly fine in my headset btw (I'm assuming you are talking about the native standalone version).