Community Code of Conduct

The Meta Horizon Creator Program (MHCP) is a dedicated initiative designed to empower Meta Horizon creators by providing special access to monetization tools, early access to product features and functionality, exclusive events led by Meta’s internal teams, and opportunities to learn from Meta experts, mentors and fellow members.

In addition to the Meta Horizon Creator Program Terms, the Meta Horizon Creator Program Community Code of Conduct represents our expectations for members in the program on any community platform, including the MHCP Partner Discord server and the community forum. If you have any questions about this Code of Conduct, please reach out to our team via the Developer Support Portal.

Code of Conduct

• Promote a positive and productive community culture
  Actively work towards creating a positive and productive community culture within the Meta Horizon Creator Program. Interacting with your user community, partner peers, mentors, moderators and Meta team members while maintaining a respectful tone is essential for preventing toxicity. Be open to different ideas and perspectives, and work together in a respectful and cooperative manner. Spirited conversations, disagreements and debates are welcome here, but do not attack, harass, accuse or disrespect other members.
• Respect diversity and inclusivity
  Respect diversity and inclusivity by communicating professionally and fostering an environment that is welcoming to all members regardless of their race, ethnicity, gender, sexual orientation, religion or disability.
• Keep it relevant
  The purpose of this group is to bring Meta Horizon Creator Program members together to build community, share resources and access exclusive program benefits. Discussions unrelated to Meta Horizon or the program will be removed.
• Prioritize safety and privacy
  Prioritize the safety and privacy of users, creators, program members and Meta team members. Do not share personal information of users without explicit consent. Any content that threatens or endangers the well-being of others is strictly prohibited.
• DO NOT direct message Meta employees or mentors

To ensure fair access to support and to maintain professional boundaries, do not send direct messages (DMs) to Meta employees, MHCP mentors or program administrators unless explicitly instructed to do so. All questions, concerns or discussions should be directed through official channels such as public channels, forums or community spaces. Unauthorized direct messaging may result in a warning or further action if it disrupts program operations.

How to report MHCP Code of Conduct violations on Discord

If you encounter behavior that violates the MHCP Code of Conduct, please report it via headset or through Zendesk.

Note that it may take one or more business days before you will receive a response. Please be respectful of Meta response times after hours and on weekends by avoiding excessive pinging.

How to report MHCP Code of Conduct Violations in the Forum

If you encounter behavior that violates the Code of Conduct, please report it via the Developer Support Portal.

Note that it may take two or more business days before you will receive a response. Please be respectful of Meta response times after hours and on weekends by avoiding excessive pinging.

Additional guidelines set by Meta Horizon 

Creators must also adhere to all guidelines set by Meta Horizon, including the Code of Conduct for Virtual Experiences, as well as the Horizon Worlds Content Guidelines. Any violations may lead to consequences, including removal from the Meta Horizon Creator Program, loss of access to the MHCP Discord and/or community forum and possible termination of monetization privileges.

Please report behavior that violates these Meta Horizon policies and guidelines via the following Meta channels:

• To report behavior occurring within Meta Horizon worlds, use the in-headset reporting feature [ link ].
• To report a world in Meta Horizon worlds [ link ].

Meta Horizon Policy and Legal Documents

• Meta Horizon Creator Program Terms
• Meta Horizon Worlds – Creator In-World Purchase Offering Terms
• Creator Bonus Offering Terms
• Code of Conduct for Virtual Experiences
• Meta Quest Legal Documents

FAQ about the Meta Horizon Creator Program Community Code of Conduct

Q: When incidents occur within an MHCP community, including the Discord server or forum, how does the MHCP team take action?

A: The MHCP team reviews them on a case-by-case basis and takes appropriate action with clear communication to the creator(s) concerned. When reporting, please provide supporting details and evidence to help us review your case promptly.

Q: What if an incident occurs while in virtual or mixed reality?

A: Please use the appropriate tools in headset to report any violations. Reports for violating the CCVE automatically include the last few minutes of your Meta Horizon Worlds audio and other interactions to help the team investigate and determine what course of action to take. You can learn how to report in headset here. 

Q: Can creators appeal a strike? What does the appeal process look like?

A: Yes, creators can appeal a strike if they believe it was given unfairly. The appeal process involves reaching out to the MHCP team via the program support email address and providing additional information to support their case. The appeal will be reviewed by the MHCP team who will make a decision based on the provided evidence.

Q: How will these policies affect our ability to share our opinions and provide feedback? Could we get a strike for speaking our mind?

A: Our goal with the Meta Horizon Creator Program Community Code of Conduct is to maintain a safe and respectful environment for all members of the community. It will not restrict your freedom to provide constructive product feedback or express your opinions. However, it will help ensure that all interactions are respectful and do not violate our community guidelines.

Q: What support and resources will be available to creators who have received a strike or are struggling to understand how to comply with the new Code of Conduct?

A: Creators who have received a strike or are struggling to understand how to comply with the new Code of Conduct can do the following:

• In Discord, if you have access to the MHCP Discord, you can request access to a temporary channel to receive guidance from the MHCP team. 
• In the forum, please contact the support team here.

Q: How often will the Code of Conduct be reviewed and potentially updated?

A: The Code of Conduct will be reviewed and updated as needed to ensure it remains relevant and effective. Updates will be communicated to the community in a timely manner.