Forum Discussion

flunkley's avatar
flunkley
Honored Guest
4 years ago

An Oculus device isn't registered to your account at the moment

Hello all.

I'm trying to get the replacement silicone interface for my Quest 2, but I am not able to start the process, on the website I get my device checked and all is fine, but when it redirects me to the devices page on the oculus website it says I don't have any registered devices, even though it shows purchase history and games I've played. Any solutions?

Cheers.

1 Reply

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    4 years ago

    Hey there! We can send you one, but you will need to submit a ticket with us so we can send it to the proper channels. Please submit one here and our team will get you set up.