Forum Discussion

oldschoolz's avatar
oldschoolz
Honored Guest
4 years ago

Can’t get past Pairing Screen ?

I have an oculus/ Facebook account that is still active and showing all my purchased games ect . However the headset wasn’t Reflecting this. I contacted oculus support Did the factory reset every time I try to pair my device it said it was connected on the app put on the quest itself was still on the set up screen. Oculus decided to send me a replacement headset which I received today and I am having exactly the same problem. I even tried it with my wife’s Facebook account that she has had for over 10 years and is in good standing. The quest said that it is paired automatically and the oculus app says it is paired but the headset is still Displaying the screen that is asking me to put the pin in for set up. Surely they must’ve sent me another bas replacement headset? How can to oculus/Facebook accounts that both have a good standing and say that the quest is connected be wrong. Any advice as to what this can be? I now have to contact again to tell them that the replacement headset is not working

1 Reply

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    4 years ago

    Hey there, oldschoolz! Having the same issue over and over again can definitely be a less than optimal experience, we wish you didn't have to go through this either! As you've stated, we would also recommend submitting another ticket so we can look into this further with you and get to the bottom of this. In your new ticket, please include the ticket number of your previous ticket so it can help expedite the process. We thank you for your patience with this matter!