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grunttrooper's avatar
grunttrooper
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4 years ago

I was mad but Facebook delivered next level,, 5 star customer service

I get my SECOND perfectly new refurbished unit tomorrow after excessive waiting again.   But this time I'm extra lucky.  After working with 5 different reps, all whom assured me that I am Mr very v...
grunttrooper's avatar
grunttrooper
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4 years ago

Just to let you two know.  The refurbished had a broken screen again.  Came from the same refurbishers.  I feel that my point has been validated.  To their credit, Oculus sent me AN OTHER refurbished unit from different refurbisherers.  whole process less than 5 days this time 👍

 

Guess what... package showed delivered and it wasnt at the front door.  Not oculus' fault but you gotta admit, im 1 in a million for bad luck.  I filed a claim with UPS. Amd my neighbor has surveillance so if it was stolen or simply not delivered, ill be able to find out.