I'm getting this.No ill effects that I notice, but it's not cool either way.Clicking the inactive ones shows garbled serial numbers, and they are impossible to remove.Windows' device manager shows nothing out of the normal.Anyone else?

Same... Not sure what the deal is

Deleted onlyC:\Users\YourUserProfile\AppData\Local\Oculusphantom controllers disapeared. I only had to reset boundaries and everything is ok.

As per reply from support I tried removing software and all oculus setting directories and the problem with the right touch controller issued came again andlocked out the headset. Though i may have traced a situation that seems to cause it After a bit oftesting the problems seem to only occur when using SteamIf I don’t start itand only use oculus home games its all fineSo when in VR use oculushome, use desktop and fire up steam, display gets very laggy, orange lightcomes on, goes black then the touch controller issue, it all locks out. if does come back sometimes i get a lost tracking issue.So tried startingsteam without the head set on… that seemed to workSo then tried tostart steam VR and it just locked out the headset even tho i didnt have it onThe only way I havebeen able to start steam games is from within oculus home with the headset onTested for a whileand it seems fine, will continue to testSo its either whenmy system is under heavy load i.e. when starting steam itself of starting vrgames from within steam. I tried a few other games with different launchers and had no issues... it seems to be a steam thing...I have an i7 7700k,GTX1080, SSD, 16G ram so I don’t think it’s a hardware system issue...

well oculus support told me they dont support steam - so if thats the cause then there isnt going to be an easy solution.Valve/steam are not going to look into it either...never had issues with my CV1so buyer beware on this one... am understandable response but given the market share with steam users then it could restrict sales...have 20 days or so to see if i can solve it otherwise its going back to the shop which has a 30 day money back guarantee no questions asked

people if you have this problem just go to c:\users\yourusername\appdata\local\Oculus\and edit the file named devicecache.json, delete the lines where you have weird serial numbers, you can also delete all the content to reset the list .Deactivate the ovr service before doing this .After that you can restart oculus software and TADAAAA !!! All the shit has gone !

Multiple instances of right Touch controller? | Meta Community Forums

24 Replies

paperfeed
Honored Guest
7 years ago
Same... Not sure what the deal is
paperfeed
Honored Guest
7 years ago
For some reason my comment got posted twice. Anyway, it is exactly the same. I also have four right touch controllers, only one of which is showing the battery indicator
uKER
Adventurer
7 years ago
Well, at least I'm not the only one.
Anonymous
7 years ago
This has been reported by several people in the main PTC 1.38 release thread.

You're lucky you only have 4...............

Posted by @RattyUK
RattyUK
Trustee
7 years ago
I have 14 now...

No other issues, just 'rabbit' right controllers :D
berrya
Honored Guest
7 years ago
Any solution?
Dego_Locc
Explorer
7 years ago
I only have one extra right controller, here is my thread. https://forums.oculusvr.com/community/discussion/77368/i-have-an-extra-right-touch-controller-listed-as-off-with-low-battery-and-i-cant-remove-it#latest
teranicus
Explorer
7 years ago
I have this issue as well. When it happens you get a flat battery critical error and it locks out the headset. To get things going had to remove batteries from controllers and reboot and then each time it happens you get new right controllers that can’t be removed
it seems to only happen if the controllers are left on without being touched for a few minutes (maybe triggered by some sort of standby or power saving mode)
One time I only activated the left controller and it still threw a flat right controller battery error even though it didn’t even have a battery in it and it had not been connected
if actively using them (beatsaber) I don’t have an issue. As I mostly do sim racing the controllers sit on the side with no batteries in at the moment
i raised a ticket and now waiting on a response
this seems a pretty new issue and no-one else had posted anything
So In a way I am glad it’s not just me... it may get more focus.
will give it a week or so but will take the lot back the shop to swap for another if there is no resolution soon. Have 30days to do that... after that it will mean having to chase oculus themselves for a replacement not something I really want to have to do

not the only issue I have though.
also can’t start games from within steam. headset goes black and the orange light comes on. Then when it comes up there is no tracking and the image stays fixed. Found starting steam games from the oculus library fixes this.

also the white flashes are annoying

Apart from that I love its step up from the cv1. Shame about the sound but I knew that before buying...
yoopyp
Honored Guest
7 years ago
I have the same problem. I keep getting the same error about flat battery critical error which is crashing any app I am running. This is so frustrating.
talon1320
Explorer
7 years ago
Same here. I guess i'm glad i only have 2 phantom controllers. Tech support gives the standard BS repair/reinstall answer. I doubt support will even make the coders aware that this is a problem that needs to be addressed and the community will have to find the fix or work around. There has to be a file where the controllers and ser # are recorded in %appdata or maybe registry that can be edited or deleted. We need a streamer to rant about on you tube, then it will get fixed.