Forum Discussion

Llarrie's avatar
Llarrie
Explorer
5 years ago

Rift s screen frozen

I have had my Rift s for awhile now and of course it had issues when I first got it. But I just got a new graphics card as well as a new PSU and after I installed both I wanted to use my Rift S which is the whole purpose why I got those things cause it was saying I was not meeting the requirements which my graphics card was not. Anyways my headset has been acting weird after I installed my graphics card for example. When I put my headset on and I turn my head whatever I was looking at when my headset started up moves with my head so I cant look around. Another issue is checking sensors. I set up my device and it's been stuck on checking sensors for the last few hours. My drivers are updated and unplugging and plugging back in does nothing. Any help?
help
Oculus Setup
Rift S
sensors
Support

2 Replies

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    5 years ago
    Hey @Llarrie can you try removing other USB devices as well as re-running the setup to repair or reinstall the software. If the issue persists, can you gather your diagnostic logs with the steps here, and create a ticket here so that we can look into assisting further. - Principe
  • Llarrie's avatar
    Llarrie
    Explorer
    5 years ago
    Hello. I've actually started a ticket and have been talking with someone for the last few days through email. I have been given multiple ways to fix my issue such as disable Nvidia overlay, or update windows 10, even upgrading my drivers, etc. I sent him a diagnostic and I was told that my CPU and USB controller are unsupported which is weird because I've had this headset for at least 5 months and has worked fine until I installed a new graphics causing which is where my issue has started which leads me to believe that my CPU was supported at one point. I still have not figured out my issue as it has gotten worse. I actually have done multiple repairs as well as reinstalling the software and my issue was actually solved besides my controllers now having a seizure which I also put a comment on the forums https://forums.oculusvr.com/community/discussion/90942/rift-s-controller-stuttering-answered#latest
    But when I downloaded the public test channel software my headset was once again frozen. I could talk about this for hours on end for what I've done to fix the issue. at this point I'm thinking of getting a new headset all together