Forum Discussion

bruh.631173's avatar
bruh.631173
Honored Guest
18 days ago

3S Black Screen

One day I got back to my house after school and as usual I was trying to get on my Meta Quest 3S to play Gorilla Tag but my VR showed a black screen. Initially I knew nothing was wrong and decided that it might have just been a glitch and tried restarting it, that didn't work so I decided to factory reset manually (Power and volume down buttons) this didn't do anything and left my screen black. I could hear sounds and see power off options such as the restart, power off and cancel buttons and could interact with them but they did nothing. 

This was four days ago on Friday 13 (crazy I know) and I don't know what to do, I have tried all basic maneuvers of trying to reboot, update (from the computer), let it die, factory reset, power off, restart, and nothing has seemed to work. When I tried updating the system both my Quest and the computer claims that the update completes and that everything went smoothly but nothing changes and the black screen remains. Whenever it is in the updating phase (plugged into my laptop and Quest) the LED on the left side is a purple/magenta color, which I've heard means the Quest needs an update. I just want to play gorilla tag again, could someone help me with my issue please? Thank you.

         -Sincerely, bruh.631173

3s
black screen
Meta Quest 3S

4 Replies

  • steve_40's avatar
    steve_40
    Visionary
    18 days ago

    There has been a possible cluster of issues with v85 where the headset boots to the step where you select your profile menu, but the screen stays black. Pressing the power button to put the headset to sleep, then pressing it again to wake up the headset is the temporary solution. Perhaps that is your issue?

    v85 quest 2 Black screen but boots through pc link. | Meta Community Forums - 1364455

    Quest 3 is blank after starting | Meta Community Forums - 1365860

    If that doesn't work, you probably have a proximity sensor issue, so the headset can't detect that you are wearing it. In that case, if you still have warranty, contact meta support here.

    Otherwise, if you live in USA, you could try Fix my Oculus for repairs.

    Quest 3 Black Screen Repair (BSOD) – Fix My Oculus

     

  • HoliamRoberts's avatar
    HoliamRoberts
    Adventurer
    18 days ago

    You could try this. Power settings menu and Set Auto wake on head movement = on. This resolved the issue for me after I updated to V85 and got the grey screen on boot. Then no need to do the toggle power switch fix.

    • steve_40's avatar
      steve_40
      Visionary
      18 days ago

      It's funny you should mention the auto wake. I always had it set to on, but after the v85 update it stopped working. Of course, I simply had to press the power button briefly to wake the headset (that's basic knowledge, surely?). So I fully powered the headset off using the power menu, then booted it back up, and the issue is no more.