Auth.meta.com selfie verification failing
Hello everyone,
I am writing here out of desperation. Recently I bought a Metaquest 3S and wanted to create an account there through their app (Meta Horizon) to log in on the device as the Quick Start advised and also continue adding a Metaquest account to my already existing Meta portfolio of Facebook and Instagram.
While the app showed as if it was doing just that, after several minutes of "Creating the account" it suddenly got blocked and I had to restart the app. While trying again to do the same thing randomly I received an email and also I think of the screen a message saying "Action needed on your Meta account" with "Your Meta account has been suspended. We did this because your account, or activity on it, doesn't follow our Terms of Service.". I tried going to their auth.meta.com link and they started requesting me a selfie.
For the past 10 days I kept trying to upload a selfie with my face (good lighting, bad lighting, with/without glasses) and always I get an error with "Please try again later" and after 3-4 tries it gives me the message of "You can't upload photos or videos to confirm your identity right now
To prevent any misuse, we limit how often you can do certain things on Facebook. Please try again later.". I always try to give it a 24-48h cooldown and retry and nothing works.
Out of desperation I created the MetaQuest account with another email I had, but my main Meta account, which contains my Instagram and Facebook accounts is set to be deleted in almost 20 days. No way of contacting Meta because you have to go through the auth.meta.com log in which is still stuck in selfie verification and I tried coming here with my secondary account. This was the best thing I could do.
Anyone encountered this situation? How did you manage to fix it? Any way to actually contact Meta if you are actually locked out of your account center?
TYIA