Could Meta Update the MetaOS of the Oculus 2 Home called Loft?
Subject: Assistance Required - Settings Scenery Update for Meta Quest Loft Home Screen
Dear Meta Quest Support Team,
I am writing to formally lodge a complaint regarding my recent experience with Meta Quest 2 Settings menu being updated during the Meta Oculus Quest 3 release. When I purchased the Meta Oculus Quest 2 in 2020 from the official Australian website, the MetaOS was functional aesthetically pleasing and useful. One feature the Meta Oculus 2 had was in the settings menu.
A virtual home environment feature with choices.
Virtual Home Environments included:
- Studio
- Mountain Study
- Bubbles
- Crystal Atrium
- Classic Home
- Space Station
- Cyber City
- Ryokan Retreat
- Quest Dome
- Winter Lodge
- Desert Terrace
- Polar Village
- Futurescape
- Abstraction
- Paradiso
And more with a download.
Issue Details:
- Description of the problem: Upon the Meta Oculus Quest 3 release the MetaOS settings menu was updated to a brand-new interface which in of itself is not bad thing. But when the useful virtual environment feature with choices, was removed, I begin to feel anixitey and depression. I begang having a recurrence of psychotic symptoms (hearing voices) from my medically diagnosed disability in Australia a mental illness known as schizophrenia.
- Steps I have already taken: I have researched this features articles deeply and there only way to have scenery changes with Meta Lodge home screen on the Oculus 2 and that is upgrade to an oculus 3.
- There is only one way known to me to have a meditative scenery home environment on Oculus 2 and that is with Steam VR and Steam Backgrounds.
This issue has caused me a frustration, and also a small mental health breakdown. This is because I would often use that virtual environment feature, that I really enjoyed using for a mediative purpose, a virtual room environment in Virtual Reality. A getaway from my on real life environment at home. I have since with phycology counselling and support from professionals better overcome my mental health weaknesses and deficiencies with mental health. I now embrace my real life small home apartment more and value real life as valuable and worth as much as any virtual home environment.
I do believe all that I needed during the MetaOS upgrade process to Oculus 3 was a transfer of the Virtual Environment settings to the new improved Operating System for all those paying customers who valued such a wonderful feature.
Requested Resolution:
I kindly request the resolution should be a partially funded replacement upgrade to the Meta Oculus 3 from Oculus 2 with a return to manufacturer.
Another suggestion is for Meta to update/upgrade MetaOS with virtual environments included in the settings menu for Oculus 2 customers.
Thank you for your attention to this matter.
Kind regards,
Craig S. Richardson
Meta Customer and User
