Forum Discussion

banave's avatar
banave
Honored Guest
5 months ago

Having an horrible time with quest 3

This would be my seventh replacement for my Quest 3 due to various issues I’ve experienced: 1. One speaker was busted. 2. The cameras weren’t working properly. 3. The headset kept crashing. 4. Screen tearing kept occurring. 5. White artifacts appeared on the screen. 6. The chip was acting up. 7. A small plastic piece that holds the head strap in place broke, and the lenses were scratched.

Honestly, I’m really frustrated with Meta’s build quality.

I do want to note that support has been good—people are nice and helpful—but it’s frustrating that I haven’t really been able to enjoy my Quest 3 since I got it over a year ago. I’m glad I have the two-year warranty, but I’m hoping this next replacement can finally be a brand-new unit, rather than refurbished, so I can have a fully functional device.

1 Reply

  • steve_40's avatar
    steve_40
    Visionary
    5 months ago

    I had a Rift S which went "pop" about a week before the 1-year warranty expired. I got a "refurbished" headset as a replacement - actually I'm pretty sure it was brand new - but as it was classed as refurbished, only had a 3-month warranty on the replacement. It went "pop" after 4 months, ay 😒. That was in 2021. It took me several years before I summoned up the courage to buy a Quest 3 a few months ago. I'm quite happy with it despite all the software quirks. The hardware seems to be working perfectly so far. However, reading these forums gives me the heebie jeebies 😬.