Forum Discussion

the.alien.247's avatar
the.alien.247
Explorer
2 years ago

Head set carry case

Hi I have had problems with my carry case that I purchased with my quest three. The zipper has failed. Has anybody else had this problem? I have repeatedly tried to get in contact with Meta quest regarding this issue. However nobody replies to any of my messages I’ve raised about five different, issues with the help centre and I am yet to receive one reply. All I’m trying to do is get the case replaced under warranty,  just wondering if anyone else has experienced any issues in getting in contact with MedQuest help thanks

Carrying Case
Support

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hi there the.alien.247 

     

    Thanks for sharing and bringing this to our attention, we at Meta strive to ensure all our customers have the best experience possible.

    We would love to chat to you in the PMs to help you get this sorted ASAP.

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • jackmarti.53847's avatar
    jackmarti.53847
    Honored Guest
    2 years ago

    I’m sorry to hear about your experience with the carry case. I had a similar issue with my Quest 3, where the zipper broke too. It can be really frustrating trying to get support—I've sent a couple of messages to Meta Quest as well, and it took a while to get a response.

    Have you tried reaching out on their social media? Sometimes that gets a quicker reply. I hope you get your case replaced soon—warranty issues shouldn't be this hard to resolve!

    Let us know if you find a solution!