Headset dies fast while charging

so basically before ive updated my headset it was running fine charging to 100 with no issues and giving me hours of play time. but after i updated it it just drops super fast while charging ive factory reset it ive got the new updates and everything and it still does it. I tried to contact support and they cant and or wont do anything to help fix and or replace it. Im just kinda upset that my headset is busted after there updates does anyone know of a fix or have recommendations.