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Truffa3's avatar
Truffa3
Honored Guest
16 days ago
Solved

IS META A SCAM?

I PURCHASED A NEW QUEST 3 512 HEADSET (MY THIRD HEADSET...SO MUCH FOR CUSTOMER APPRECIATION).  THE HEADSET DID NOT WORK THE SCREEN WOULD BREAK UP.  I SHIPPED THE HEADSET BACK TO META PER WARRANTY AND AFTER SEVERAL WEEKS AND NUMEROUS EMAILS META REPLACED MY BRAND-NEW UNIT WITH A USED UNIT.  SO BASICALLY, I PAID FULL RETAIL FOR A USED UNIT.  THE USED UNIT LASTED ABOUT A MONTH AND NOW BOOTS TO A BLACK SCREEN AND THEN POWERS OFF.  SO, IT APPEARS I NO LONGER HAVE A WARRANTY FOR THE USED UNIT...META TOOK MY $500+ DOLLARS AND IN RETURN I GOT TO BASICALLY 'RENT' A QUEST FOR 3 MONTHS...THEY MAKE IT NEXT TO IMPOSSIBLE TO GET AN ANSWER FROM CUSTOMER SERVICE...DOES ANYONE KNOW WHAT MY OPTIONS ARE HERE???  I REALLY FEEL META STOLE MY MONEY AND IS SELLING DEFECTIVE PRODUCTS WITHOUT WARRANTIES...

  • Choleni's avatar
    Choleni
    16 days ago

    Hi Truffa3​ 🙂

    Truffa3 wrote:

    THE USED UNIT LASTED ABOUT A MONTH AND NOW BOOTS TO A BLACK SCREEN AND THEN POWERS OFF. SO, IT APPEARS I NO LONGER HAVE A WARRANTY FOR THE USED UNIT.

     

    Your warranty is valid for the entire period of your newly purchased Quest.

    If you receive a replacement device, this period also applies to that device.

    Even if your original warranty has expired, you still have a 3-month warranty on the replacement device.
    You said you have issues after a month, so actually you still should  have warranty.🤷‍♀️

    Maybe talk again to support?

    You can do that via email, chat or WhatsApp here:

    Get Support

     

     

13 Replies

  • Choleni's avatar
    Choleni
    MVP
    16 days ago

    Hi Truffa3​ 🙂

    Truffa3 wrote:

    THE USED UNIT LASTED ABOUT A MONTH AND NOW BOOTS TO A BLACK SCREEN AND THEN POWERS OFF. SO, IT APPEARS I NO LONGER HAVE A WARRANTY FOR THE USED UNIT.

     

    Your warranty is valid for the entire period of your newly purchased Quest.

    If you receive a replacement device, this period also applies to that device.

    Even if your original warranty has expired, you still have a 3-month warranty on the replacement device.
    You said you have issues after a month, so actually you still should  have warranty.🤷‍♀️

    Maybe talk again to support?

    You can do that via email, chat or WhatsApp here:

    Get Support

     

     

    • steve_40's avatar
      steve_40
      Expert Trustee
      16 days ago

      It does suck though, if a brand-new device was replaced with a refurbished one. Imagine if it was a new car 😬. The OP hasn't given any dates, so it's not entirely clear how old it was, though.

      • Choleni's avatar
        Choleni
        MVP
        15 days ago

        Yes, it sucks.

        I would not claim my warranty - and I never recommend that - if I had trouble with a headset from the beginning.

        I always tell users...bring it back and get a new one or refund the headset and buy a new one.

  • ahumaann's avatar
    ahumaann
    Explorer
    8 days ago

    I can definitely relate to this experience.

    Now, imagine getting paid in US dollars and purchasing your headset in Euros at full price. 

    I wouldn't mind a used headset if it were at an equal value to my new headset in terms of quality and functionality.

  • TheDude55327's avatar
    TheDude55327
    Explorer
    6 days ago

    Hi Truffa3. Dude, stay away from Meta. They're like a cigarette company. They don't care one bit about us. Their "warranty" is just an endless process of returning headsets. They took mine after I only had it for 5 weeks before their software crashed it. Since my unit was pristine, and so new- i thought I'd be receiving a new one. But noooo. Meta has to hand us as much crap that passes off as "functional" to us on an endless loop; to make up for their own mistake. So now, WE as gamers all get completely robbed. Meta does NOT CARE one bit Dude. Thank God there's competition 🙏 

    • steve_40's avatar
      steve_40
      Expert Trustee
      6 days ago

      Maybe you didn't read the fine print on your warranty that says you will get a refurbished unit. The trick is to request a full refund if the headset is still new, then buy a new unit.

      Choleni​ gave the correct advice:

      I would not claim my warranty - and I never recommend that - if I had trouble with a headset from the beginning.

      I always tell users...bring it back and get a new one or refund the headset and buy a new one.