Forum Discussion

juilias.ceasar's avatar
juilias.ceasar
Honored Guest
27 days ago

Issue with bluetooth audio connection on the Nubia Flip 5G

Dear Meta Team,

I have an issue with my new smartphone model Nubia Flip 5G and my Rayban Skyler RW4010. I was able to complete the setup via Meta AI app successfully. Although the connection to the Meta AI app works fine(e.g importing videos) and I can use Meta AI features like asking questions and getting answers via glasses. However, I am not able to connect and listen to music via Bluetooth.

When I connect my glasses with Spotify, and when I start the music with the touchpad of glasses, the music is played through the phone instead of the glasses.

The latest version of Android 14 is installed on my device. I have factory reset both the glasses and the case many times. Meta AI app updated with latest version. I also restarted my phone and completely turned it off and restarted it. But still I can not listen music via my Rayban Meta.

I would like to know if this issue is already known and if there is a solution or a recommended workaround.

Thank you in advance for your support.

2 Replies

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    27 days ago

    Hi juilias.ceasar,

     

    We came across your post, and noticed that you are having some issues trying to connect your glasses with Spotify. 

     

    We would love to help you get your apps connected together, so you can listen to your favorite music while you are adventuring with your glasses.

    Let's have a look at how you can get your Meta AI app, glasses and Spotify all connected up! 

     

    To connect Spotify to your glasses:

     

    • From the Meta AI mobile app, tap glasses icon in the bottom right.
    • Tap settings.
      • If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping settings.
    • Tap Connected apps.
    • Tap Spotify.
    • Tap Connect Spotify.

    You can also assign Spotify as your default when you search for audio with your voice from Connected apps by tapping Assign defaults.

    Note: Please ensure that the output on the Spotify app has your glasses selected. 

     

    If the issue still persists after trying these steps, we would like to invite you to message us so we can take a further look into this!

     

    You can contact us by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message. 
    If you have already done so, someone from our support team will be with you as soon as possible!
     

    • juilias.ceasar's avatar
      juilias.ceasar
      Honored Guest
      23 days ago

      Thank you for your response and the detailed explanation. I'd like to summarize the issue I'm experiencing.

      I previously used my Meta smart glasses with my Samsung phone without any problems. Recently, I switched to a new device Nubia Flip 5G, which runs Android 14. I’ve installed the latest version of the Meta AI app and successfully paired the glasses through it. The glasses connect to the app immediately when I put them on. I’m able to transfer photos and videos from the glasses and link apps like Spotify and WhatsApp without any issues.

      However, when I try to play music through the glasses, the audio still comes from the phone speakers. Upon checking the Bluetooth settings, I noticed two separate connections listed under my Meta glasses' name — one with the standard Bluetooth icon and the other with a headset icon. Each of these connections has a different Bluetooth address.

      When I attempt to connect to the headset profile, I see that the phone tries to establish a connection (I can observe activity from the glasses), but the connection doesn’t complete successfully.

      Based on this, I suspect there may be a Bluetooth compatibility issue between my Meta smart glasses and the Nubia Flip 5G, despite both devices being relatively up-to-date.