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Matty04's avatar
Matty04
Explorer
12 months ago
Solved

Meta Needs to Respect Australian Consumer Laws and Address Time Zone Issues

I want to share my frustrating experience with Meta Support and highlight an important issue regarding consumer rights and time zones.

 

I live in Australia and recently participated in Meta’s referral program. My friend activated his headset on December 25th, but Meta Support is claiming he activated it on the 24th, likely due to their system operating on US time zones. However, here in Australia, our time zone is ahead, and the activation clearly happened on the 25th.

 

Despite providing all the evidence, Meta has dismissed my claim, which I believe is unfair and shows a lack of understanding or consideration for international customers.

 

As a company selling products in Australia, Meta is required to comply with Australian Consumer Law (ACL). Under ACL, promotional incentives like referral programs must be honored if the conditions are met, and customers should not be penalized for issues like time zone discrepancies or technical errors on their end.

 

I believe this is a case of Meta failing to meet its obligations under Australian law, and I urge the company to review their processes and provide better training to their support staff to handle international cases fairly.

 

Has anyone else in Australia experienced similar issues with Meta’s referral program? Let’s discuss and hold them accountable to treat their Australian customers with the respect and fairness we deserve.

 

3 Replies

  • kojack's avatar
    kojack
    MVP
    12 months ago

    Is the problem that Meta are refusing a referral because they say the referral happened after the account was made?

    If so, apparently you can still get the referral up to 7 days after creating the account, there's instructions here: https://www.reddit.com/r/VRGaming/comments/1brneqc/how_to_get_referral_bonus_after_activating_meta/

    (I've never tried that, so no idea if it really works)

    The link above says to go to a website but the link is outdated, it's now https://auth.meta.com/settings/my/devices/ instead of https://secure.oculus.com/my/devices/

    From what I can see, basically the process is to factory reset the headset, accept the referral, then re-setup the headset.

     

     

    • Matty04's avatar
      Matty04
      Explorer
      12 months ago

      Thanks for the suggestion—it worked like a charm! The whole process only took about 5 minutes, and my friend and I both received the referral kickback. Honestly, it was way easier than dealing with Meta Support, which felt like pulling teeth.

      The funny thing is, this workaround worked even though it's supposedly over the 7-day period Meta claimed my friend activated his headset (which wasn’t true at all).

      I really appreciate you taking the time to comment on my post—you made two lads very happy. Cheers!

    • SchmurfGawddess's avatar
      SchmurfGawddess
      Honored Guest
      18 days ago

      I got a hold of live support and message them that I was owed a credit for a referral for purchasing a headset. My friend actually had bought me a headset after I had sent him a link for a referral. However, my link never works. It hasn't when I referred my husband and a friend as well. So in live support they had to physically just give me the referral. So I reached out to them about that. And about another issue, when I pre-ordered a game that I paid for and the day it came out it didn't hit my library. Well. I ended up having to fix that problem myself as well and they gave me like a. I don't know maybe a $10 credit but that was it. My friend said he was not worried about the credit for himself. So just to take the $60 total credit for me and I received nothing. It has been months and months now. I have reached out via email. I have got a hold of live chats and saved all transcripts and yet nothing. I have about four quest threes I have. I don't know maybe 5 quest twos I've spent a fortune in here. I've had meta lose all of my 300 plus games over almost 2 month. That even the supposed higher-ups couldn't even fixed. I finally got lucky and got a hold of one person that knew what they would do it in live chat to fix that. So it's been nothing but issue after issue for me ..All I want to see is my 60- credit in my account so I can take advantage of the sales that are going on with these games at one point I believe I even showed a picture of the receipt of purchase and even gave my friend's info and my info to them. That's all they said they needed, yet I still never received a credit CAN SOMEONE PLEASE GIVE ME THE CREDIT THAT IS OWED TO ME? PEOPLE AREN'T GOING TO BOTHER GIVING OUT REFERRALS IF YOU'RE NEVER GOING TO GIVE THEM THE CREDIT THEY DESERVE FOR REFERRING PEOPLE thank you so much , Tiffany