Forum Discussion

Matty04's avatar
Matty04
Explorer
1 year ago
Solved

Meta Needs to Respect Australian Consumer Laws and Address Time Zone Issues

I want to share my frustrating experience with Meta Support and highlight an important issue regarding consumer rights and time zones.   I live in Australia and recently participated in Meta’s refe...
kojack's avatar
kojack
MVP
1 year ago

Is the problem that Meta are refusing a referral because they say the referral happened after the account was made?

If so, apparently you can still get the referral up to 7 days after creating the account, there's instructions here: https://www.reddit.com/r/VRGaming/comments/1brneqc/how_to_get_referral_bonus_after_activating_meta/

(I've never tried that, so no idea if it really works)

The link above says to go to a website but the link is outdated, it's now https://auth.meta.com/settings/my/devices/ instead of https://secure.oculus.com/my/devices/

From what I can see, basically the process is to factory reset the headset, accept the referral, then re-setup the headset.

 

 

SchmurfGawddess's avatar
SchmurfGawddess
Honored Guest
6 months ago

I got a hold of live support and message them that I was owed a credit for a referral for purchasing a headset. My friend actually had bought me a headset after I had sent him a link for a referral. However, my link never works. It hasn't when I referred my husband and a friend as well. So in live support they had to physically just give me the referral. So I reached out to them about that. And about another issue, when I pre-ordered a game that I paid for and the day it came out it didn't hit my library. Well. I ended up having to fix that problem myself as well and they gave me like a. I don't know maybe a $10 credit but that was it. My friend said he was not worried about the credit for himself. So just to take the $60 total credit for me and I received nothing. It has been months and months now. I have reached out via email. I have got a hold of live chats and saved all transcripts and yet nothing. I have about four quest threes I have. I don't know maybe 5 quest twos I've spent a fortune in here. I've had meta lose all of my 300 plus games over almost 2 month. That even the supposed higher-ups couldn't even fixed. I finally got lucky and got a hold of one person that knew what they would do it in live chat to fix that. So it's been nothing but issue after issue for me ..All I want to see is my 60- credit in my account so I can take advantage of the sales that are going on with these games at one point I believe I even showed a picture of the receipt of purchase and even gave my friend's info and my info to them. That's all they said they needed, yet I still never received a credit CAN SOMEONE PLEASE GIVE ME THE CREDIT THAT IS OWED TO ME? PEOPLE AREN'T GOING TO BOTHER GIVING OUT REFERRALS IF YOU'RE NEVER GOING TO GIVE THEM THE CREDIT THEY DESERVE FOR REFERRING PEOPLE thank you so much , Tiffany