Forum Discussion
4 Replies
- MetaStoreHelpCommunity Manager
Hi there KnownMoose55204,
We see you are having what we think are some tracking/pairing issues with your right controller and would love to provide some troubleshooting.
Give these a try and see if you notice any improvement.
- Make sure the play area is suitable and free of anything that may interfere with tracking
- Check the area is well lit, with enough light to see clearly, but no direct sunlight
- Check the area is free of small lights such as Christmas lights, or LED strips
- Check the area is free of reflective surfaces such as mirrors, glass, or polished marble
- Make sure there are no obstructions between the tracking cameras and the controllers
- Make sure the tracking cameras are clean. If they need to be cleaned, follow the maintenance and care guidelines
- Remove unsupported third-party accessories that may affect tracking or controller detection. For example: controller and headset covers, controller attachments, etc.
- Check the batteries (Not applicable for Meta Quest Pro)
- Remove the battery from the controller for 30 seconds
- Try replacing the battery with a new one
- Unpair and pair the controller to the headset
If you are still noticing pairing and input issues please send us a private message, so we can look into this further.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
- MetaStoreHelpCommunity Manager
Hi there KnownMoose55204,
Just checking in to see if you still need any help?
If you do please don't hesitate to send us a private message!
- dogbuddy2010Protege
If your having issues with your right controller it could have damage in it If it did ever have damage. And you thought oh it’s working fine it’s proabbly just that. Or it could just be your battery and you need to replace it. If that does not work you can look and see if there’s any damage in the controller and then contact meta Via there support page on a direct chat and not here. Hope this helps you.
- RubenLegrosHonored Guest
Since you’ve already restarted the headset and removed the battery for a while, the next step would be to try a fresh, high-quality battery to rule out power issues. Also, make sure your controller’s firmware is up to date through the Meta Quest settings, and check if the problem persists in other apps besides QuestCraft to see if it’s software-specific. If the trigger works in menus but not for certain actions in-game, it could be a control mapping issue—try resetting the controller bindings in QuestCraft or reinstalling the app.